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Beijing Metro Line 4 was the first metro line in China's orbit traffic industry to be built under the PPP project financing model. Hangzhou Metro Line 1 copied and borrowed the former's model. But Hangzhou Metro Line 1 has been in the red for a long time, and even became the only defective metro line in the four affiliated orbit traffic companies to MTR Corporation Limited in 2014. Given the situation,...
Because of the characteristics of the availability and practicability, mobile media technology had got a rapid development in the whole world. So, people now often use mobile devices through a mobile application (APP). Based on this, this study established a mobile application customer engagement model to carry on the investigation and research about mobile application of customers' recommendation...
The purpose of this study is to investigate the best practices in the transdisciplinary field of knowledge management system implementation and measurement of IT Complain in a telecommunication company (PT Telkomsel). This paper examines three variables of Knowledge Management (People, Process and Technology) and IT Complain Variable. This research used two methods such as a qualitative and quantitative...
EAP is one of the most effective prevention mechanisms to solve the staffs' life and health problems in work, but also can effectively help managers to reduce employees' turnover intention. We are engaged in the empirical study based on enterprise employees in this paper. The results show: (1) EAPs play a negative role on turnover intention; (2) work-family conflict plays a positive role on turnover...
This study examined the variables and indicators in the approach of ISO Methodology to measure benefits of standards. The main focus of testing the approach is the Standards Capability which has three manifest variables such as Level of Competence (LoC), Ability in Implementing Standards (AiIS) and Company's Attitude toward Standards. There are three hypotheses which were tested in relation to the...
Organizational commitment is an emphasis in the study of staff behavior. Based on the commitment and perceived organizational support, the concept of commitment-fit is set up in the paper. And then a model is established to test and verify it. At last, the commitment-fit is obtained on the ground of the principal component analysis.
A highly important aspect in service compositions is to guarantee the established Quality-of-Service (QoS). However, the modeling of non-functional properties of service choreographies is neglected in the OMG standard BPMN notation, so that other, separate languages should be used to specify QoS constraints and then traced back to the functional BPMN model. We introduced an approach called Q4BPMN...
We explore capability during the process of firms'information technology adoption and implementation from organization learning perspective. According to the dimensions of absorptive capacity proposed by Zahra and George, we identify the main elements of firms' IT potential absorptive capacity, use structural equation modeling to take empirical test. The research indicates that five factors including...
There are quite a few quality systems and methods for enterprises to choose when they pursue excellent performance. The question is: do these quality methods really improve performance? If yes, then how? This paper aims to investigate the effect of ISO 9000 systems, National Quality Award and Six Sigma on performance, and compare their ways to influence performance. Based on the literature, six hypotheses...
This paper designs and makes a questionnaire based on a deep interview, and analyzes those data by SPSS11.5, then constructs recognition model of the network power by EFA, on basis of these, it tests the validity of recognition factors and the reliability of recognition model by CFA empirical study and Cronbach'a coefficient. Results show that coercive power, information power and effect power are...
Drawing on knowledge management and organizational learning, we address how tacitness and explicitness of the knowledge acquired from one's partner affect the way communication mechanisms help build the firm's absorptive capacity. We also examine the different roles the two absorptive capacity subsets play in the development of firms' competitive advantage when knowledge types vary. With a sample...
Abstract-The enterprise culture measurement is the core of the enterprise culture management. Because of the regional culture diversity, there are abuses when we use the foreign culture measurement form directly to study on our country's enterprise culture in practice. This article based on the OCQ scale and OCAI scale. Through adjusting preparation and modification of the enterprise culture, we can...
Customer knowledge value is becoming increasingly recognized as an important part of customer assets, which has got more and more attention to domestic and foreign scholars. This paper proposed to analyze the factors influencing customer knowledge value based on the analysis of present relevant research both home and abroad. We developed a conceptual model of five factors impacting on customer knowledge...
The purpose of this paper is to extend the cumulative theory by examining the interaction mechanisms of capabilities in the setting of value co-creation with customers. Based on large-scale survey data collected in the middle of China and coupled with multi-method, this study makes contributions in the following three aspects. First, the enhancement of certain traditional capabilities (flexibility...
This paper applies the structural equation model to discuss the links between cluster brand, leading corporate brand and brand development of Chinese Small and Medium Sized Enterprises, and analyzes whether leading corporate brand can mediate the relationship between cluster brand and brand development of Small and Medium Sized Enterprises. The results of the research are as follows: (1) cluster brand...
On the basis of the Literature analysis and the advertisement content analysis, we develop a scale of middle-level manages' competencies. Then we hand out it to the MBA student. After the investigating and data analyzing, we construct the competency model. It includes leadership characteristics, mature mind, key construction, emotion quotient, thought ability, strong self-motivating, management capability,...
Outward Bound, as a kind of activity tourism, has gradually being accepted by tourists to strengthen the team spirit and improve individual quality. Satisfaction measurement of Outward Bound tourists is a hot issue for the academic at present, however, the original target of Outward Bound tourism has still not focused in the long term, whether it is achieved or not. This study aims to study the relationship...
The research focuses on the relationship among the factors of service quality, customer satisfaction and customer loyalty. Considering the fact that the manner of handling complaints of banks might influence the loyalty of customers who had these complaints, the research attempts to put complaint handling in the customer loyalty model and learn its impact. Based on literature review, we propose the...
Customer switching has become the critical success factor for company. The analysis and empirical research focus on behavior of showcase shopping of cyber prospects and verify the cyber transaction costs affecting customer behavior, and summarize the effective solution to transferring showcase shopping behavior into real cyber buying behavior of prospects. On term of transaction cost, the study is...
The present stage, effectively upgrading the customer value has become the most important means in market competition for enterprises, and increasing customer value needs to take a series of reasonable and feasible measures. Based on overview of the theories of customer value, customer satisfaction and marketing measures theory, this paper more comprehensively discusses the impact mechanism of the...
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