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The following topics area dealt with: process analysis and modeling; knowledge management systems; decision support systems; knowledge semantics processing and ontology; and information management.
This document posits an approach for leaders to gain advantage through knowledge facilitation within virtual work environments and presents a leadership model, the Knowledge Founded Virtual Self-Management Model (KFVSM). The model addresses the leadership of virtual teams as self-management founded and to operate within a soft systems structure. A proactive leadership structure incorporating environmental...
The coordination of human-oriented flexible processes remains a priority of business process management (BPM). Flexible, model-driven, process centric approaches have met with initial success when used as a coordinating device. However, maintaining model quality in rapid and frequent change remains problematic. One cause of the problem is identified as the inability of procedural models to make a...
Service oriented architecture (SOA) includes several building blocks among which orchestration engine demands special attention. Although, there are a number of centralized orchestration engines to execute business processes described by BPEL language in SOA, you may find several decentralized orchestration engines and their purpose is to decompose a BPEL process to several software agents to improve...
As organizations change, their information systems can evolve from simple systems to complex systems, which are hard to understand, and therefore hard to maintain or extend. Process mining can help organizations in trying to understand the information systems by analyzing the system.In this paper we propose a methodology to perform process diagnostics, based on process mining. Given an event log of...
One technique with which to foster knowledge reuse in organizations is that of communities of practice where the feeling of trust between members is highly important in the sharing and reuse of knowledge. However, CoPs members are currently often geographically distributed, which decreases this feeling of trust. It is consequently more difficult for them to know how trustworthy a fellow-member is...
For decades hypertext has provided a means for structuring information. Versioning has been perceived as very important for hypertext, but research focusing on it has targeted almost exclusively one type of hypertext application: navigational hypertext (i.e., node-link structures). Spatial hypertext is an alternative paradigm for associating information by spatial arrangements or visual cues. There...
Modeling is a complex and central activity in many domains. Domain experts and designers usually work by drawing and create models from the middle-out; however, visual and middle-out style modeling is poorly supported by software tools. In order to define a new class of software-based modeling tools, we propose a scenario and identify some requirements. Those requirements are contrasted against features...
We are witnessing the emergence of the global, dependable and efficient infrastructure of cloud computing. We assess the current state of the enterprise knowledge management field and project the possible emergence of enterprise knowledge clouds. We give some architectural views, discuss briefly the underlying technologies and describe roughly related applications. We conclude with possible developments...
Quality function deployment (QFD) is a customer-oriented decision support tool with cross-functional team members reaching a consensus in developing a new or improved product to increase customer satisfaction. In this paper, we concentrate on showing the strong effect of QFD methodology on customer satisfaction and on the price determination of a product. The end-users demand to the newly developed...
Speech-based conversation agents describe those computer-based entities that interact with humans to help accomplish a certain task via spoken word input. This paper proposes a method of managing spoken dialog interactions in response to recognizing the human user's goals when accessing an expert system. In particular, a set of goals can co-exist during a single conversation, and that each goal may...
In this paper, we propose a characterization of the main classes contained in the database of the system K-DSS and related to the domain of identification of the crucial knowledge for which a capitalizing operation is required. We exploit ontological categories existing in the literature to define the notions of knowledge, actor, support and criteria of knowledge vulnerability. The objective is to...
The Brazilian system of alternative penalties presents an increasing demand of processes. Exceptions, as criminal backsliding, increases even more the demand. The organizational structure to assist judgments, designation of services program/institution and penal executions attendance involve different units and their respective judges. The process of efficient decision making requests a perfect synchronism...
Knowledge management plays an important role in customer support processes such as incident management and problem management. Knowledge-oriented approach on customer support provides an IT organization with several benefits including faster incident resolution times and better identification of systematic incidents. Unfortunately, little attention has focused on examining challenges in customer support...
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