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Quality function deployment (QFD) is a customer-oriented decision support tool with cross-functional team members reaching a consensus in developing a new or improved product to increase customer satisfaction. In this paper, we concentrate on showing the strong effect of QFD methodology on customer satisfaction and on the price determination of a product. The end-users demand to the newly developed...
In this paper, we propose a characterization of the main classes contained in the database of the system K-DSS and related to the domain of identification of the crucial knowledge for which a capitalizing operation is required. We exploit ontological categories existing in the literature to define the notions of knowledge, actor, support and criteria of knowledge vulnerability. The objective is to...
Business collaboration is a special type of a business process that involves at least two, but typically more partners and usually is described using a choreography model. The complexity of collaborative business processes causes difficulties in modelling them in a user friendly manner and even more difficulties in representing them in a machine understandable form. The main goal of this paper is...
In order to, proliferate capabilities of information systems as a managerial leverage and a means of decision making, organizations need the support of software, hardware and humanware infrastructures. Without such support, implementation efforts may adversely suffer from excessive development costs, delays or may even fail before completion. Hence, readiness assessment studies and exploration of...
This paper explores the role of Information and Communication Technology (ICT) systems in the new product development process in the aerospace industry. A literature review and an in-depth case study are used to answer specific research hypothesis, reflecting the suitability of qualitative research methods in this field. The case study employed a detailed questionnaire, interviews and observation...
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