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We are witnessing the emergence of the global, dependable and efficient infrastructure of cloud computing. We assess the current state of the enterprise knowledge management field and project the possible emergence of enterprise knowledge clouds. We give some architectural views, discuss briefly the underlying technologies and describe roughly related applications. We conclude with possible developments...
Knowledge management plays an important role in customer support processes such as incident management and problem management. Knowledge-oriented approach on customer support provides an IT organization with several benefits including faster incident resolution times and better identification of systematic incidents. Unfortunately, little attention has focused on examining challenges in customer support...
Based on the managerial realities, practices and problems of firms in the bio-industry, the objective of this research project is to develop a knowledge sharing platform for a consortium of partners involved in research activities in the sector. The electronic knowledge sharing platform serves not only in the production of analyses and pre-emptive studies to accompany firms and bodies within the bio-industry...
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