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Nowadays, critical information that is contained in mostly unstructured documents is increasingly becoming a key business resource. Accordingly, enterprises need a foundation for managing content to understand its value and transform it into information and organizational knowledge. Enterprise Content Management (ECM) is an integrated approach to Information Management. There is a need for enhancing...
This paper proposes the knowledge capitalization and synthesis for an integrated circuit manufacturing company which produces microchip. The Microchip technology is rapidly developed and highly quality needed. Therefore, it requires novel and modern knowledge to improve quality and productivity. Traditionally, knowledge is maintained by using documents according to an ISO procedure. The research contributes...
In this paper it will be explicated which are the most important influencing factors on the productivity of knowledge-intensive services. After a short introduction about knowledge-intensive services and research proceedings the authors will present the identified influencing factors on the productivity of knowledgeintensive services. These influencing factors will be assigned to the three dimensions...
Efficient und successful development of platform-based product architectures requires a thorough understanding of the organizational structure, its interaction with the product architecture and the development processes. As individual research papers in existing literature are mostly focused on single aspects of the organizational domain, an overview of possible influencing factors on platform-based...
Knowledge is a form of intangible assets within company. Human resources will continue to grow into the company's strength in improving its sustainable competitive advantage. Efficiency and effectiveness are the main factors in the competitive business world. The object of this study is small and medium enterprise (SME) which processed natural stone. These organizations need for better knowledge management...
This study compared the business strategies of the TFT-LCD companies in Japan, Taiwan, and South Korea and found that the Japanese companies emphasized PDP technology and are trying to develop a substitute for TFT-LCD technology. In addition, the value added activities of Japan's TFT-LCD companies focused on developing the brands and the R&D activities of key TFT-LCD technologies and on shifting...
Knowledge management has become an important resource for achieving success in today's uncompromising competitive market environment. Past studies have shown that knowledge management can significantly improve organization's performance and create competitive advantages. However, the implementation and development of knowledge management is an ongoing and difficult task. In this study, we examine...
This paper is devoted to Knowledge Management Maturity Models and corporate Knowledge Management. The maturity levels and management visibility are shown as well as the p points of KM usage in customer orientation, the support of the corporate strategy and the core business as well as Customer Interaction Management model. The author proposes Key Process Category to be added to the existing areas...
Knowledge is a strategic asset for an organization. Subsequently, effective knowledge management (KM) can improve organization performance. Therefore in implementing KM, the organization must know the role of KM infrastructures in supporting organizational KM processes. This research is aimed to assess the role of KM infrastructures that being implemented by the organization in supporting organizational...
Knowledge management (KM) is key to the success of any software organization. KM in software development has been the center of attention for researchers due to its potential to improve productivity. However, the knowledge is not only stored in repositories but is also shared in the office space. Agile software development teams use the benefits of shared space to foster knowledge creation. But it...
This research was carried out with aims to develop the company KMS and provide the solution based on the existing situation. This research involved quantitative assessment in measuring Knowledge Management (KM) success and qualitative survey to analyze the company problems by using designed methodologies accompanied by data collection through surveying and interviewing several employees involved in...
IT service providers are placing more and more resources for implementing self-service channels. Although there are several best practice frameworks available for managing IT service desk, such as IT Infrastructure Library (ITIL), the franeworks do not address well enough how self-service models for IT service management purposes should be designed, implemented or maintained. The research problem...
Knowledge is a very important for an organization to become a smart enterprise. The more precise knowledge, process, technology, and people that contribute in knowledge management, the more competitive advantage the organization would have. This paper proposes a model of KMS design model linking Malcolm Baldrige Criteria for Performance Excellence in it. The knowledge management system generated through...
Corporate value is attributed from financial capital and intellectual capital. Intellectual capital is knowledge and capability of employees, which benefits for raising operation performance. This study aims to examine the impact of intellectual capital on corporate value of casino industry in Macau listed in the Hong Kong Stock Exchange based on Value Added Intellectual Coefficient (VAIC) model using...
In recent decade, Persian banks lose a competitive power in an international banking industry because of their poor customer relationship management (CRM). Knowledge management (KM) has a significant role for implementing and improving the CRM system. This paper is carried out in two stages. The first stage finds an efficiency coefficient of KM factors on improving CRM by using a structure equation...
This paper introduces a formalization of the Data, Information, Tacit and Explicit Knowledge process (DITEK) empirical model. This formalization reduces the gap between empirical and formal worlds, what led us to consider it as an opportunity to enhance the communication between users and designers of digital information systems. Notably, the designer will be aware of the role of the user as a component...
Intel is the world's largest Semiconductor chip manufacturing company with over 95,000 employees and 164 sites in 63 countries across the globe. Not only does Intel's IT group keep Intel's business operations running, it also contributes to Intel's business transformation via user experience research and architecture path finding for leading edge technologies. IT sees social computing as a strategic...
Knowledge Management (KM) program are profound among big organisations as it stimulates innovations. Innovation is crucial to ensure organisation's survival in this globalised world. Innovation is especially important for SMEs to remain competitive. Hence, the main aim of this study is to examine the readiness for innovation to the adoption of knowledge management among SMEs in Malaysia. This research...
This study investigates intellectual capital (IC) disclosure in Malaysian public listed companies. Specifically, this research examines the relationship between IC disclosure and companies' profitability, productivity, and firm size. We measure the IC disclosure using the IC disclosure index and I C disclosure frequency. The sample includes 255 firm-year observations from 2006–2008. The results from...
Functioning in an era of knowledge is forcing organizations to manage this valuable resource in exact way. Very frequently activities of organizations are dependent on the application of knowledge, sometimes even means “to be or not to be” for enterprise. Nowadays, to fulfill business goals of institutions it becomes fundamental for them to use intelligent systems supporting comprehensive management...
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