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Governance of Information Technology (IT) aims to direct and control the current and future use of IT for the benefit of an organization, in order to guide the management of IT organizational resources globally through means and resources such as: access policy, risk management, human resource management, information access, transfer, storage and processing technologies and processes. This article...
In the design and synthesis of control systems in industrial companies, we have to face lots of unexpected problems caused by interactions between control systems with human operators (automated control systems) and control systems with no human operators (automatic control systems). While there are plenty of recommendations for design, synthesis and optimization of automatic control systems, in case...
World-class organizations use sophisticated control processes to ensure their success. These companies may use a combination of feedback and feedforward technologies to be either reactive or proactive to disturbances destined to upset their carefully designed systems.
The article examines the development of digital manufacturing production, in particular the system for monitoring the work of CNC equipment, CNC equipment circuits and other automated manufacturing equipment, as well as systems of monitoring and resource suppy for the implementation of production tasks and production plan of the digital manufacturing production. The developed system has the following...
The basis for the fourth industrial revolution is the availability of accessing all relevant information in real time by connecting all instances involved in the value chain. The ultimate goal is to manage the entire value chain process, improving efficiencies in the production process and coming up with better products and services. The essence of vertical networking comes from the use of cyber-physical...
In Brazil there are several small software companies with only one developer (solo developer). In a survey conducted by Secretaria de Política de Informática of Ministério de Ciência e Tecnologia has been indicated that about 60% of market consolidated software companies started their activities with a single developer. The majority of these developers does not formally make use of a software process...
This paper presents a remote monitoring system based on the SCADA model (Supervisory Control And Data Acquisition), specifically developed for automated production processes in a food company. The goals defined for this project were the monitoring of three production lines and six silos of raw materials, along with the indication / evaluation of three performance measures demanded by the company:...
An increasing number of companies are distributing their software production processes around the world, for productivity gains, cost savings and quality improvements. Software engineers have recognized the great influence of this form of work and are looking for models to facilitate projects with distributed teams. In addition to the engineers also project managers have faced challenges at different...
The interaction between business processes and technical processes is getting more and more important. Throughout this paper, we present how concepts that are used in automation technology can be transferred into concepts that are suitable for use in business process modeling, too. An important aspect is the description of the procedures which have to be executed. In contrast to technical systems,...
While risk regulations and compliance requirements grow, the capacity of governmental controls only shrinks in many countries. Automation provides a partial solution to this problem, but more is expected from new modes of supervision. The reliability of the provided data becomes essential then. Reliability can be supported by auditing services. At the same time, the advent of Smart Computing creates...
Process Performance Management (PPM) comprises the planning, monitoring, and control of process performance. Even though numerous methods and concepts for managing process performance do exist, many service companies develop their own PPM approaches and systems to monitor and control their service processes. However, they are often unaware of the factors which really are important when applying PPM...
Because product quality level is today a key factor for companies' competitiveness and because it is really hard to control the manufacturing systems, there is a lot of scientific methods implemented on the shop-floor to improve quality at workstations. In our previous works, we have shown that the online quality control assisted by Neural Network seems to be a good alternative to the well-known industrial...
Business Process Modelling (BPM) is a way to support business processes by using several techniques, methodologies, models, and systems to design, control and analyse business processes, where many resources are used: humans, applications, technologies, organizations etc. The current existing literature describes several BPM techniques, however, these techniques are often hard for IT people to understand...
The Cloud is evolving as a cost-effective solution to run services that support a variety of business processes. It is not surprising then that Orchestration as a Service (OaaS) is gaining importance as a means to integrate the many services a typical company runs or out sources in the Cloud. OaaS requires very efficient orchestration engines: the faster they work, the less customers have to pay and...
This paper studies the correlation among supply chain control, trust and supply chain relational risk, using factor analysis and regression analysis. The study was conducted by investigating 115 manufacturing firms in China. The findings support the hypothesis that supply chain control can effectively prevent supply chain relationship risk, where trust plays an important mediating role.
With the rapid development of e-commerce in China, many enterprises have an urgent need on how to carry on the effective marketing management under the e-business environment. The author proposes that a new information platform which can help the enterprise to realize the effective agile marketing through a number of enterprise marketing management research and analysis, so is to maintain and improve...
According to domestic and abroad research, an effective and sustaining business process is widely considered as a key factor for a company's success and development. With the business expanded and the personnel increased, the process management becomes more and more important in China's real estate enterprises. After analyzing the issues, the status and the problems in procedure management, this paper...
This paper study the IT service management framework and associated processes' definition, operation and the management methods of DC Company based on Information Technology Infrastructure Library (ITIL). Key performance indicators (KPI) and the service level agreement are applied to DC Company, both KPI evaluation framework and its weights are determined. Finally, IT management process evaluation...
The fresh food logistics outsourcing quality supervision is analyzed by using the game theory. Based on different hypothesis models of one-stage game and multi-stage games are established. And the equilibrium strategy for the two parties is produced. Some key factors impact on the two parties. Some factors like the supervision cost of the fresh food enterprises and the cheat amount for the third party...
Statistical process control (SPC) techniques that originated in manufacturing have also been applied to monitoring various service processes. The quality of a service process can be characterized by one or several variables. Conventional multivariate SPC methods usually assume these process variables follow an underlying distribution, generally multivariate normal. However, in many cases, the distribution...
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