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As machining tool systems become increasingly more complicated, the improvement of system scale and functions, increases the probability of system failure. To avoid human injuries caused by system failure, improve system reliability, and enhance the management of system failure and risk control, reliability analysis technology, called FMECA, has been applied many industries since the 1950s. This paper,...
The main purpose of this study was to investigate the factors in patients' perceptions after obtaining telecare-related information. This study took a certain large-scale medical institution in Taiwan for example and used the technology acceptance model (TAM) as the theoretical basis in order to provide information on telecare, increase inpatients' intention to use it, and further increase its utilization...
This paper initially discusses the reliability of a 250W Photovoltaic (PV) micro inverter. Using the bill of materials the reliabilities of the main, gate drive, power supply, current and voltage sensing and microprocessor circuits were investigated, and the failure rate and Mean Time Between Failure (MTBF) calculated. The sum of component failure rates equals the complete PV micro inverter failure...
The past decade's record of growth in the photovoltaics manufacturing industry indicates that global investment in manufacturing capacity for photovoltaic modules tends to increase in proportion to the size of the industry. The slope of this proportionality determines how fast the industry will grow in the future. Two key parameters determine this slope. One is the annual global investment in manufacturing...
Intellectual property (IP)s' importance increases and is in a fast-developing phase. However, there is still lacking of good professional service capability indicators for guiding IP agencies and employees. This study focuses on developing the professional IP service industry framework, for evaluating the service quality. Based on the theory of service quality and IP business types, indicators of...
Low power technology, especially for SoC's has been developed first to extend battery life, to manage heat and then to reduce overall consumption of electricity. To achieve best result, chip-centric and low power centric solutions can be very limiting. More holistic approach would span product planning, application, architecture, physical design, library and process technology. Furthermore, co-optimizing...
In modern automotive industry supply chain, selecting suitable suppliers should have strategic view. However, it is multi-objective decisions which have many factors to be given consideration. Evaluation model is a way to realize scientific decision-making. In this paper, principal component analysis should be used to preprocess, and then make an analysis of the integrated evaluation method, TOPSIS...
The evaluation and management of service quality is the emphasis of service science. The purpose of this paper is to establish the evaluation model on the basis of fuzzy evaluation.
With previous literature that supports the importance of CSR in consumer behavior, this study is aimed to examine its role on store loyalty. In addition, shopping orientations has also been investigated as the antecedent of CSR and also store loyalty. Data were collected through self-administered questionnaire based on quota sampling of the population. Using structural equation modeling, the study...
In order to reveal the implementation efficiency of tour e-commerce, factor analysis is used in this paper. By quality measurement system design of tour e-commerce website, pretest and pilot test, single-dimension scale test, reliability analysis and validity testing, factor analysis can effectively reveal the correlation between web site design elements, web site content elements, web site feature...
This article is an empirical study of the catering industry as an object. We have conducted a questionnaire survey for 334 interviewees who eat out frequently to understand the influence of psychological contract violations on customer complaint behavior. By validating the data from structure equation modeling, the research has found it evident that there are transactional psychological contracts...
This paper aims to use the theory of service quality evaluation and the method of mathematical statistics, initially establishes a medical service evaluation index system based on the archival research, experts consultation and patients communication. According to the prepared index system, the authors use questionnaire survey method to explore the major considered factors when patients evaluate the...
In recent years, telecom operators have to bear increasingly intense competitive pressure, so how to provide customers with better service to enhance customer satisfaction and loyalty, which has become the first one of the issues that telecom operators face. This paper use factor analysis, model hypothesis testing and other means to study on Lishui Mobile Communication Company in Zhejiang province...
Based on the recognition of service innovation and its importance in the development of telecommunication in China, and the analysis of characteristics of telecommunication and its service innovation status, this paper tries to explore key factors of affecting service innovation of telecommunication in China and construct an evaluation index system of service innovation which fits for telecommunication...
As market competition intensifies, numerous enterprises transfer auxiliary logistics functions to professional logistics service provider (LSP) in order to enhance their core competitiveness. Reasonable and practical evaluation method is premise of selecting LSP which is suitable for the enterprise. A comprehensive evaluation index system is established based on the requirements of various factors...
This study proposed and tested a refined customer satisfaction index (CSI) for the mobile phone service industry in China. Data were collected from 1,440 randomly selected mobile phone subscribers through telephone interviewers using customer lists of the two primary mobile phone service companies. Results showed the validity of adding the perceived equity construct to the CSI model. Corporate image...
This paper aims at applying simplified FMEA (Failure Modes and Effects Analysis), to electronic products for better quality. The procedure has five important steps. Studying the product and identifying failure modes are the pre-work and performing, analyzing and continuing FMEA remain the post-work. In SSIs(small scale industries), the work nature creates fear on use of detailed FMEA among employees...
The development level of service industry is the important index measuring social economy developing stage. Rapid development of service is the internal requirement of solving human problem and improving social harmony. This article will focus on service with experience qualities. Through the analysis on development of service industry, brand analysis and the influence of loyalty, this article summarizes...
Human dispatch is a kind of employing labor way beneficial to employee, enterprises and society. However, human dispatch industry has not formed quality specifications as a newly arisen service industry, which restricted the development of human dispatch service. This paper argues that an important way of establishing service specifications for human dispatch industry is continuous improvement of...
Human dispatching as a kind of new service industry is at the initial stage in China. Its service product specification is not perfect yet and with many nonstandard fields. Since then, to establish service specifications of human dispatching and promote its healthy development become an important research subject. This thesis proposes the customer satisfaction model for human dispatching on the basis...
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