The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
By analyzing the core elements of logistics capability, a matrix model of logistics capability was constructed, and a chart on enterprise logistics strategic paths was proposed. Based on the theory of the three competitive strategies, this paper states the transitions and distributions of logistics strategic paths under the overall cost leadership, differentiation, and focus strategy, respectively...
With the development of market economy and the continuous influx of foreign enterprises, Chinese enterprises are facing increasingly complex and versatile market environment. Under pressure of market competition, companies begin turning to logistics and hope that through efficient logistics management to improve efficiency throughout the supply chain. Against this background, the third-party logistics...
Logistics distribution of business model is divided into four categories in the paper. Analyzing the intrinsic properties of all kinds of logistics distribution modes, the paper uses the grey situation decision method to compare with and analyze four main logistics distribution modes. It can help enterprises to choose the right distribution model, reduce costs and improve customer service levels....
Enterprises today constantly seek to reduce the cost of their IT-operations. One popular approach is to outsource (parts) of these IT-operations. With the advent of Cloud computing, the outsourcing of infrastructure, runtime platforms and even whole applications has been greatly facilitated. With platforms such as Amazon's EC2 or Salesforce's Force.com customers can select from a set of pre-defined...
Companies operating in the industrial sector are increasingly outsourcing some of their operations to provider companies. Outsourcing involves external workforces and workplaces and forms new kinds of work communities with complex relationships between different performers. The new operating environment introduces safety problems, which are particularly difficult to manage for providers that commonly...
Outsourcing can provide companies with a competitive advantage in cost. Finding the right company to outsource operations can be a challenge. Part of this challenge is communicating with prospective suppliers. Requests for quotations were sent to injection molders in the U.S., Mexico, and China. U.S. suppliers were found to be more responsive to e-mail and requested more information regarding the...
Because of its pursuit for a green GDP, low-carbon economy and a new energy solution to the energy crisis during the recent years, the Chinese government has been increasing support to the development of methane projects, resulting in rapid growth of the sector. However, the development of methane services has been lagging far behind, restricting the utilization of methane projects. This study provides...
This study discusses IT outsourcing from a vendor's perspective and proposes measures to improve offshoring effectiveness. A detailed investigation was conducted to learn why outsourcing ventures fail, how to effectively measure up to service provider capability, and how to deliver strategic value to the end customer with an emphasis on offshoring strategy and offshore resource effectiveness as the...
Commercial services for provisioning software components and virtual infrastructure in the cloud are emerging. For customers, this creates a multitude of possibilities for outsourcing part of the IT-stack to third parties in order to run their applications. These possibilities are associated with different running costs, so cloud customers have to determine the optimal solution. In this paper, we...
Logistic enterprises in China is developing quickly. They can help other enterprises lessen storage, reduce cost, save resource consumption and improve the core competence. However, on the one hand, 40% enterprises do not satisfy the logistics service provided by 3PL enterprises. On the other hand, current evaluation method does not consider customer demand. So, 3PL enterprise can not improve their...
Personalized services attract high-value customers. Knowing the preferences and habits of an individual customer, it is possible to offer to that customer well customized and adapted services, matching his needs and desires. This is advantageous for the entity offering the service (e.g., a retailer) as well, as it helps in creating additional sales or improve customer retention. The main unsolved...
Chinese real estate enterprises, broadly affected by factors like sub-prime crisis, stock market turmoil and fierce market competition, have been vigorously seeking new marketing tools, amongst which e-commerce is one a host of companies strive to employ. This article uses statistics and SPSS software to conduct a questionnaire study based on actual conditions of 27 real estate companies in China,...
A service supply chain is established on the basis of service outsourcing. It is hard for the service provider to monitor the service supplier's behavior, because the service is offered directly to the customers by the supplier. Therefore, the service provider should build up an incentive mechanism to stimulate the supplier to offer high quality service. This paper studies the optimal incentive mechanism...
Facilities management (FM) service outsourcing operation is recognized to have important potential benefits, including reducing the cost, focusing on the core business, increasing operational flexibility, but, in some circumstances, FM service outsourcing entails risk, and that it sometimes leads to undesirable consequences that are the opposite of the expected benefits, such as loss of core competence,...
Although the service industry has made rapid development and become an important force for Liaoning provincial economy, there are still some problems such as the contribution of the Services Sector to GDP is very low; the relatively low rate of productivity growth for the entire service sector; regional imbalance in service industry. Therefore, Government should increase the development of orientation...
As reverse logistics (RL) operations are significantly more complex than traditional manufacturing supply chains, many high-tech manufacturers are examining the feasibility of outsourcing reverse logistics activities to third party logistics providers (3PLs) from a strategic planning perspective. Therefore, this work develops a systematic decision making approach for practitioners of reverse logistics...
Customer contact centers have to regularly and proactively evaluate and adapt their customer handling processes to support the business vision of their clients and to maintain a competitive differentiating edge. This work presents the contact collector tool developed at IBM that allows the contact center supervisors to record and analyze the behavior of various agent customer handling processes. The...
Providing customized services to satisfy the customers from different industry background is the emerging and critical issue of the success of the third party logistics company. This paper develops a modular logistics service platform for the third party logistics providers who are facing varied customer requirements from different industries, targeting quick identification of customer requirements...
Personnel leasing service (PLS) is merging rapidly due to the demand of human resource management development in an enterprise. First of all, the functions of personnel leasing service are elaborated in this paper. Then, the operational mechanism of personnel leasing company (PLC) is analyzed utilizing the notion of product operation flow, namely "supply-manufacture-sales-service". Finally...
International competition and dynamically changing customer demands lead SME's to join dynamically formed, `smart' enterprise networks aiming to increase their competitiveness and market share. Supporting such networks with decision making related to collaborations and providing adaptive user interfaces are key challenges. In this paper, we use furniture manufacturing SME's as a case study and we...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.