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Highly valued Information technology (IT) service contracts involve the delivery of complex IT services, such as migrating the client's IT infrastructure to the Cloud, Mainframes, among others. IT service providers usually compete to win these IT service contracts. In order to bid on such deals, IT service providers need to price/quote the solution that they propose to the client, trying to convince...
To respond to requests for proposals from clients requiring complex Information technology (IT) services, IT service providers have to prepare a solution composed of the multiple services requested by the clients and price that solution. Then, each provider competes in a tender-kind of process trying to convince the client with their solution. Pricing these solutions/deals, using historical and market...
In many resource constrained web/cloud applications, users are given the ability to generate different kinds of reports after selecting some criteria for each report to be produced. Such criteria could, for example, be filters on certain report attributes. With limited computing resources, it is critical to prioritize the reports requested by users at any certain period of time. Then, that prioritization...
Information technology (IT) service providers competing for high valued contracts need to produce a compelling proposal with competitive price. The traditional approach to pricing IT service deals, which builds up the bottom-up costs from the hierarchy of services, is often time consuming, resource intensive, and only available late as it requires granular information of a solution. Recent work on...
Monitoring the status of ongoing sales opportunities in IT service engagements is important for sales teams to improve the win rate of deals. Existing approaches aim at predicting the final outcome, i.e., The eventual chance of winning or losing a deal, given a snapshot of the deal data. While this type of prediction indirectly advises on the deal status, it offers limited guidance and insights. During...
In IT strategic outsourcing businesses, it is critical to have competent deal teams design competitive service solutions and swiftly respond to clients' requests for proposals. In this paper we present a general team recommendation framework for finding the best deal teams to pursue such engagement opportunities. Little previous work on team recommendations considers both individual and team-level...
Outsourcing service opportunities go through a complex and laborious process beginning with RFP processing and continuing through solutioning, proposal development, costing, pricing, contract definition and closing. A key issue for service providers is to understand the health status of a given service opportunity engagement based on available information at any point in time during the engagement...
We present a case management approach to determining the upper and lower bounds on the price at which complex IT service contracts can be won or lost. Our approach is based on mining 'similar' prior deals and market benchmark data modeled as cases, to determine the upper and lower bounds on unit costs and unit prices for each of the service involved in an IT service solution such that the win probability...
Software development projects often utilize global resources to reduce costs. Typically a large volume of unstructured office documents are involved. Unfortunately, in many cases the low quality of unstructured documents due to various location-related barriers (e.g. time zones, languages, and cultures) can cause negative effects on the outcomes of projects. Several approaches have been introduced...
This paper describes a novel framework for creating a parser to process and analyze texts written in a “partially structured” natural language. In many projects, the contents of document artifacts tend to be described as a mixture of formal parts (i.e. the text constructs follow specific conventions) and parts written in arbitrary free text. Formal parsers, typically defined and used to process a...
We describe a new approach to modeling and analyzing software development documents that are typically written using conventional office applications. Our approach brings automation to content extraction, quality checking and measurement of massive document artifacts that tend to be handled by labor-intensive manual work in industry today. Rather than seeking an approach based on creation or rewriting...
Software architecture is an important form of abstraction, representing the overall system structure and the relationship among components. When software is modified from one version to another, its architecture may change. Software modification involving architectural change is often difficult when the change goes beyond the original architectural design, involving changes to the connectivity of...
In this paper, we describe a multiple-bit audio watermarking method which is robust against wow-and-flutter, random sample cropping, and pitch shifting. Though these processings are easy to perform, they are difficult for audio watermarks to survive, because they introduce mis-synchronization between the embedded and detection watermarks. Our main ideas against these mis-synchronization attacks are...
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