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Devices in Internet of Things (IoT) often offer services that allow tenants to access data of different metrics collected from sensors. These sensors can be built-in or remotely connected to such devices. Given that such monitoring services are usually invoked within devices that have limited IT resource capacities, it is impossible to collect data of all metrics in the application’s context with...
Highly valued Information technology (IT) service contracts involve the delivery of complex IT services, such as migrating the client's IT infrastructure to the Cloud, Mainframes, among others. IT service providers usually compete to win these IT service contracts. In order to bid on such deals, IT service providers need to price/quote the solution that they propose to the client, trying to convince...
In Internet of Things (IoT) environments, there are multiple sensors and devices monitoring different metrics and producing massive amounts of data. Monitoring of metrics can be done at different frequencies. Systems and applications that consume monitoring data typically use constrained IT resources, e.g., constrained network facilities, storage, display, processing/computing power, and energy. Given...
To respond to requests for proposals from clients requiring complex Information technology (IT) services, IT service providers have to prepare a solution composed of the multiple services requested by the clients and price that solution. Then, each provider competes in a tender-kind of process trying to convince the client with their solution. Pricing these solutions/deals, using historical and market...
Proactive monitoring of one's health could avoid serious diseases as well as better maintain the individual's well-being. In today's Internet of Things (IoT) world, there has been numerous wearable technological devices to monitor/measure different health attributes. With the increasing number of attributes and wearables, it becomes unclear to individuals which ones they should be using. The aim of...
In many resource constrained web/cloud applications, users are given the ability to generate different kinds of reports after selecting some criteria for each report to be produced. Such criteria could, for example, be filters on certain report attributes. With limited computing resources, it is critical to prioritize the reports requested by users at any certain period of time. Then, that prioritization...
Deployment mechanisms in Cloud environments are becoming more and more attractive to developers that find them easy and convenient to deploy their applications in just few steps. These mechanisms reduced the development cycles from weeks to hours. In this context, elasticity plays an important role in coping with the dynamic nature of these environments. Elasticity mechanisms allow adding or retrieving...
Information technology (IT) service providers competing for high valued contracts need to produce a compelling proposal with competitive price. The traditional approach to pricing IT service deals, which builds up the bottom-up costs from the hierarchy of services, is often time consuming, resource intensive, and only available late as it requires granular information of a solution. Recent work on...
Services organization manage a pipeline of sales opportunities with variable enterprise sales engagement lifespan, maturity levels (belonging to progressive sales stages), and contract values at any given point in time. Accurate forecasting of contract signings by the end of a time period (e.g., a quarter) is a desire for many services organizations in order to get an accurate projection of incoming...
There has been an increasing number of companies moving towards cloud computing due to its economic model based on the so-called pay-as-you-go. The cloud is known as a dynamic and scalable environment. These characteristics make the management of this environment a complex task. Using autonomic management potentially helps to solve the complexity of managing large number of provisioned cloud resources...
Monitoring the status of ongoing sales opportunities in IT service engagements is important for sales teams to improve the win rate of deals. Existing approaches aim at predicting the final outcome, i.e., The eventual chance of winning or losing a deal, given a snapshot of the deal data. While this type of prediction indirectly advises on the deal status, it offers limited guidance and insights. During...
The chances of winning highly valued Information Technology (IT) service contracts are influenced by various factors. Identifying key factors driving the competition and the early prediction of the outcome (either winning or losing such sales opportunities) can have significant business benefits. Given the complexity of IT services, range of potential attributes, and scarcity of comparable data sets,...
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