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This study reviews literatures currently available on the effects of perceived justice on service recovery satisfaction, especially on their relative weight. Based on justice theory, we propose hypotheses in the model of service recovery satisfaction and empirically examine them in restaurant industry. The results indicate that both of outcome justice and procedural justice significantly affect recovery...
As the Chinese economy is growing rapidly, the office market has become a heated investment area in the 21st century in China. However, there are few academic researches on China office market especially the rent level. In order to find out the determinants of office rent, a time-series cross-sectional analysis is carried out in this paper based on a demand-supply equilibrium dynamic adjustment model,...
The paper presents a binary logit model and an ordered logit model to examine the factors affecting consumers housing purchase behavior and intention based on the housing research data of six cities, Zhejiang Province. As to housing consumption choice behavior, the result of binary logit model shows: first, a increase in family income and residential stability can make the probability of own go up...
This paper examines the differences in management innovation (MI) of non-state owned enterprises (NSOEs) in different sizes. We argued based on our empirical research that small, medium size, and large NSOEs will confront red flags of foundation, decision, and bureaucracy, respectively. The NSOEs should choose the patterns of managerial approach innovation, decision-making mode innovation, and business...
The hedonic price model is widely applied to study the urban housing market because of the heterogeneity of housing products. Literature indicated that the hedonic price theory mainly includes two parts: Lancaster's partiality theory and Rosen's characteristic market equilibrium analysis. This paper chose 18 characteristics as independent variables and set up a linear hedonic price model for Hangzhou...
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