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In the next decades, hundreds of autonomous ships (AS) and Conventional ships (CS) will cross the Detroit of Gibraltar. For their autonomous operation, and remote control, these ships need to communicate with each other, with the vessel traffic system (VTS), with the port state control (PSC) and with the shore control centre (SCC). For a sustainable maritime industry, the biggest challenge will be...
We consider the problematic of the evaluation of IT Service Management (ITSM) processes performance in organizations, ITSM processes indicators can assess the performance of that particular indicator only but cannot provide a holistic view of the overall IT department services performance in terms of a unified number. To overcome this challenge we need to combine the key performance indicators (KPIs)...
With the revolutionary development of information technologies and information systems, companies are obliged to face this change by adapting their business processes and using advanced technologies. IT have become the backbone of any organization, they are essential and indispensable for its structural and organizational management. Companies need to exchange, provide information on their information...
Through this contribution, we are trying to propose a methodological approach based on the systemic thinking and decision support systems that will allow us to analyze and evaluate the organizational performance of a risk management unit within Banks. The proposed approach will study and simulate risk management processes while the simulation tool is based on the concept of Artificial Intelligence...
The accelerating pace of globalization is having a profound effect on organizations; organizational transformation appears as a necessity and a major challenge for the organizations. Yet, instead of generating a competitive asset, transformation projects are become a risk for companies (accumulated delays, overrun of the budgets, collaborators tensions). This article focuses on the conceptualization...
Face to increased competition, SMEs see in the information systems a competitive gain, long-term strategy and sometimes an obligation to deal with competition. These companies seek to meet the needs of different users and digital business requirements by offering computer services of good quality. ITIL is recognized as a framework of good practice for the implementation of IT services with a good...
Expert systems are designed to solve non-regular complex problems using extracted cognitive data and inspiring from the human expertise and its best practices. They are based on the machine performance and its ability to carry out a very large number of complex iterations. The Aircraft Landing Scheduling (ALS) problem has been complex and challenging problem in air traffic control for a long time,...
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