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The authors' scrutiny-management technique supports managers and IT developers to systematically address privacy and accountability issues when designing software for the online delivery of health services--specifically, psychosocial care. Their technique is based on scrutinizing two core information flows in the organization: privacy expectations and accountability compliance. The technique supports...
Within the IS research field, there are many views on how to understand the use of IT systems. Within the community of organisational semiotics, Stamper’s semiotic framework has been used as a tool to understand information systems at different abstraction levels. Another theory related to organisational semiotics, Information Systems Actability Theory (ISAT), argues that social action theories and...
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