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This study looks at swift teams formed with the purpose of recovering from operational emergencies. The problem solving process associated with these teams include an early stage, where the main goal is to restore the process to working conditions, and a later stage, longer in duration, where the root cause of the problem is found and eliminated. Based on field data from 19 swift teams at an industrial...
Anomaly detection in sentiment analysis refers to detecting abnormal opinions, sentiment patterns or special temporal aspects of such patterns in a collection of data. The anomalies detected may be due to sudden sentiment changes hidden in large amounts of text. If these anomalies are undetected or poorly managed, the consequences may be severe, e.g. A business whose customers reveal negative sentiments...
This paper evaluates the performance of collaborative filtering in mobile social game. The evaluation involves both user-based and item-based collaborative filtering on game items for in-app purchases, and including 4 different social information available in the game. Based on the operational data from a mobile social game, Barcode Footballer, with more than 100k users and 50k purchasing history,...
The use of social media has become pervasive across many aspects of our lives. We now depend on social media platforms more than ever before. Our dependence on social media has created a greater demand for a higher quality of service, but also for this quality to apply in new areas. As the social media experience and “real world” experience merge, there is an increased expectation that the norms of...
Information and Data security is of high concern for almost all organizations. Intrusion though can be dealt with use of firewalls, better and much improved ways of detecting intrusions are through advanced software, but some non technical issues may also lead to unauthorized access, if ignored. This paper attempts to discuss these issues. A survey was conducted and responses regarding cyber security...
Detecting financial fraud is a daunting challenge for banks and credit card companies due to massive amount of transaction data and wide diversity of user behaviors [1]. In recent years social media has demonstrated the capability of crowdsourcing in a broad range of applications, e.g., disseminating breaking news, launching marketing campaigns, and tracking the flu [2], [3], [4]. Inspired by these...
SNS is one of the most effective communication tools and it has brought about drastic changes in our lives. Recently, however, a phenomenon called flaming or backlash becomes an imminent problem to private companies. A flaming incident is usually triggered by thoughtless comments/actions on SNS, and it sometimes ends up damaging to the company's reputation seriously. In this paper, in order to prevent...
Social media allows customers to easily create their own community. Using social identity theory, we are able to explain important characteristics of these communities. These characteristics can be both beneficial and harmful to a company, depends on a situation. We are particularly interested in a crisis situation when company's decisions are critical to its reputation and even its survival. Our...
Social media has become one of the most popular marketing channels for many companies, which aims at maximizing their influence by various marketing campaigns conducted from their official accounts on social networks. However, most of these marketing accounts merely focus on the contents of their tweets. Less effort has been made on understanding tweeting time, which is a major contributing factor...
Sina Weibo has become one of the most popular sites in China. Attracted by the huge commercial potential on Sina Weibo, many companies create their own Weibo accounts to enhance their online influence. Companies deliver information and interact with customers through placing brand posts. In this paper, some features are extracted from properties of brand posts and evaluate the roles of these features...
From a world economy point of view Switzerland has the reputation to be a very innovative country, but how is it reflected online? In this paper, we study the case of Switzerland online reputation regarding innovation including companies of its Swiss Market Index (SMI). Quantitative analysis is carried out with an advanced e-reputation monitoring tool and the results are compared with other related...
A marketing application can provide a solution for merchants to promote their products. In the business world, often merchants as a business entity to engage in the sale of goods and / or services have difficulty in getting and keeping customers. For that the company will present a mobile marketing app that uses LBS (Location Based Service) technology. But in its development, a company increasingly...
In this paper, we presented an effective method to recognize product named entity from Chinese micro blog. Due to the short, noisy and informal text, it is much more difficult to recognize Pro-NEs from micro blog than traditional media, such as news articles. In order to work out the challenges, we carried out a statistical analysis on the appearance of Pro-NEs in Chinese micro blog, According to...
In the modern market, e-commerce is absolutely essential in business marketing and advertising. Many studies have been conducted to explore the relations between players and companies by creating the trust within security and culture. Various models have been proposed to show the reliability of trust that in a successful e-commerce website. In this paper, we have built a new framework to aggregate...
Electronic mail (e-mail) is one of the main ICTs used as a means of communication in the enterprise, it is so used to the point that the question about its acceptance seems more be topical; There is now interest in the changes that it is likely to produce in organizations. By following the method developed by Pierre Barillot (1998) and used by David Autissier (2001), we have tried to understand the...
This paper discusses drivers of the use of social media tools by organizational members. Specifically, we contrast the expectations of senior managers of social media tool adoption with the benefits perceived by organizational members after the implementation of these tools. We analyzed empirical findings from 252 respondents to a survey of three global companies before and after social media tool...
Airline industries utilize e-commerce website as one way to offer services. The website creates a new area of competition between the airlines, i.e. comparative qualities among their e-commerce websites. This research aims to develop a framework which can be used to evaluate the quality of airline's e-commerce website. Furthermore, this research also compares the quality of e-commerce website between...
The article describes the obstacles that may arise during the planning phase of the project - Regional Business Spatial Community. The authors are working on a project to prepare RBSC. It involves creating a community around a selected GIS (Geographic Information System) software available in Cloud Technology. In the design of the project, the participants should be all the entities responsible for...
Social networking sites (SNSs) have attracted attention as network services in organizations. We evaluated what kinds of user attributes and enterprise attributes affected the advantages and disadvantages of SNS in enterprises. We developed a set of hypotheses based on our survey of the literature concerning SNS, and administered a survey using a questionnaire at enterprises. We found that respondents...
Recent research in the field of computational social science have shown how data resulting from the widespread adoption and use of social media channels such as twitter can be used to predict outcomes such as movie revenues, election winners, localized moods, and epidemic outbreaks. Underlying assumptions for this research stream on predictive analytics are that social media actions such as tweeting,...
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