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The concept of “team” was first proposed in 1994 by Stephen Robbins. With the fiercer global competition and the more refinement of work division within the organization, enterprises not only need work division, but also need cooperation. Now the concept of “teamwork” has swept the globe. Team building has penetrated into various fields, different professions and departments. Thus, it is an urgent...
Customer equity measurement is the foundation of customer equity promotion. In order to promote customer equity, we must have precise measurement of it. However, existing customer equity measurement models presume that market demand scale is constant, which is actually not in line with the market. Using this model to measure customer equity will lead to great error. So, this paper chooses customer...
The modality in which stakeholder orientation can be successfully leveraged in a scope on corporate social performance has become an important research issue. Based on the legitimacy management model, the study aims to answer two research question (1) what about the efficient scope of the effect of stakeholder orientation on corporate social performance? and(2) whether the stakeholder orientation...
Starbucks is a world well-known coffee shop company. Starbucks originated from the United States where people used to drink low quality and poor taste coffee. To teach the customers how to taste the best coffee and to provide people with a very relaxing and comfortable environment where people can enjoy their coffee as comfortable at their homes as possible, Starbucks developed some strategies which...
This is a case study of organization learning of IBM Shenzhen Branch. Under the impact of economic convergence and globalization, governments in different nations try to promote creativity and learning behavior of their societies, including corporations. By following the “learning change model” designed by IBM Global Business Services, IBM Shenzhen Branch develops its specific organization learning...
The use of information technology (IT) in HRM (e-HRM) is well established to improve HR operational processes and allow distributed access to employees and managers. Based on the literature review, the first purpose of this paper is to identify the challenges associated with the readiness and feasibility of implementing e-HRM in Chinese organizations. This study also attempts to understand the extent...
An interesting phenomenon that has received limited attention in the literature is the concept of workaround practices in the field of IT and their use in organizations adopting ERP solutions. The main purpose of this paper is to analyze the effectiveness of workaround strategy by examining the main reasons behind it. The “Echo” method was used to evaluate the comments that participants provided regarding...
The agile model of software development has been mainstream for several years, and is now in a phase where its principles and practices are maturing. The purpose of this paper is to describe the results of an industry survey aimed at understanding how maturation is progressing. The survey was taken across 40 software development companies in Northern Ireland at the beginning of 2012. The paper describes...
This research analyzes the relationship between standards implementation, which is believed to be able to give contributions in value creation process, and organization performance. Mixed method approach was used to deeply investigate field fact through two ways. The first is the quantitative approach using appropriateness testing of EQA Model and organization performance measurement in three case...
This study examined the variables and indicators in the approach of ISO Methodology to measure benefits of standards. The main focus of testing the approach is the Standards Capability which has three manifest variables such as Level of Competence (LoC), Ability in Implementing Standards (AiIS) and Company's Attitude toward Standards. There are three hypotheses which were tested in relation to the...
Nowadays being competitive is a real challenge for software development organizations. In this context, software process improvement is an obvious and logical way to address this increasing need. Unfortunately, not all software process improvements implementations have the expected results, because of the current models and standards are focus on what activities without covering how to implement them...
Functioning in an era of knowledge is forcing organizations to manage this valuable resource in exact way. Very frequently activities of organizations are dependent on the application of knowledge, sometimes even means “to be or not to be” for enterprise. Nowadays, to fulfill business goals of institutions it becomes fundamental for them to use intelligent systems supporting comprehensive management...
ERP systems are complex software systems that organizations use to manage their resources. From the beginning of ERP system life cycle to its end it faces lots of risks that have to be identified and appropriate measures should be taken to reduce or avoid these risks throughout project life cycle. The ERP system risk expands to all major risk dimensions majorly six which are 1) control & plan...
Optimal utilization of human resources contributes to achievement of the aims of IT department and also of the entire company. Organizational Structure of IT department should be designed on the base of IT Service Lifecycle. IT personnel should support the IT Services in all stages of their Lifecycles. The paper is focused on the method describing transformation of the organization structure of IT...
For today's software business and its productivity, software process improvement (SPI) plays a significant role. Organizations that produce software face challenges with the productivity and effectiveness of their operation. The literature lists numerous methods to make the operation better. Critical success factors are defined in order to make the successful improvement procedures more certain. However,...
The IT Governance changes the form that companies make their decisions, organize their processes and define their organizational structures in order to obtain better decision-making in IT. Different factors contribute to the success or failure of the IT Governance model adopted by the organizations, among which the organizational culture. However, much research addresses this subject following a generic...
Requirements heterogeneity is a crucial problem in enterprise system (ES) projects. Organizational units working divergently (e.g., due to regional differences) are a root cause. To encounter this problem, we analyze how the application of an upstream business process harmonization and optimization (BPHO) reduces requirements heterogeneity in ES projects. We conducted an in-depth longitudinal case...
Master data management (MDM) provides an access to the consistent views of an organization's master data. Yet the establishment of MDM function, i.e. a department that attempts to ensure master data consistency is not an easy task as several stakeholders have different interests and expectations, among many other reasons. This paper is based on a year-long MDM project, from which we identify the process...
Due to an increased need for learning modern project management methodologies, companies have been forced to improve their knowledge of Project Management Offices (PMO). Global business environment resulted with increased importance of project management methodologies, aligned with competitive strategies. Today, many organizations have recognized the importance of implementing PMO's for effective...
Environmental reporting has become standard within big and medium-sized international companies. However, organizations face many knowledge management challenges in environmental reporting, such as data availability, comparability, flexibility, and high costs. Some of these challenges can be mitigated by inter-organizational environmental reporting information systems (IO-ERIS). Nevertheless, the...
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