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Physical distribution service is significant to lowing costs and increasing core competitiveness for a logistics company serving e-commerce. This paper delineates features and functions of a distribution company in an E-commerce context. Then, the paper sets an indicator framework to measure distribution service quality. To do that, this paper employs the AHP method to determine the weight for an...
In service industry, customers wait for being served if the service rate is lower than arrival rate of customers. Such a waiting phenomenon is a common situation but costs a lot in the service industry. Partial customers might be angry for a long waiting. This waiting experience means the poor quality. If the customer's waiting behaviors can turn to be the knowledge, it is a marketing chance for the...
The airline service quality is an important issue in the international air travel transportation industry. Although a number of studies focus on the subject of airline service quality evaluation in the past, most of these studies applied the SERVQUAL method to evaluate the airline service quality. But only few have attempted to evaluate the airline service quality using the weighted SERVQUAL method...
With the development of E-business, reverse logistics become the important problem in enterprises, they can increase service quality and enterprises profit by improving reverse logistics system. In this compete environment, how to build an effective reverse logistics system and make a proper plan for the distribution centre location has become a challenge. This paper proposed a model based on 0-1...
Under the context of port regionalization, introducing externality and compatibility to utility function of the shipper, the linear extensive Hotelling model is established in order to research competitive strategy of port regionalization according to selecting location, charging and service quality of the port. The results shows that: if the two ports in the procession of regionalization implement...
To enhance transport efficiency and service quality, a lot of countries are actively promoting Intelligent Transportation System (ITS) on public transportation today. The transport efficiency and service quality that people concern mostly are less waiting time and the reliability of the system. Dynamic bus information system is one kind of more efficiency transportation service of intelligent transportation...
Due to the growing challenge from the foreign freight forwarders, the international freight forwarder (IFF) industry in China is experiencing a severe test. In order to remain competitive and customer loyalty, service quality and customer satisfaction increasingly have become the key to success in IFF business. This paper provided a system of quality evaluation for freight forwarding service (FFS)...
The quality of service is an important aspect of current social concern, and to meet the transport needs of teachers and students on campus is an important prerequisite for quality services. In the paper the evaluation index system of campus vehicle service quality was established based on AHP, and the Delphi method was used to determine the relative importance of individual index. The quality of...
Public transport is one of most complicated systems in a modern city. Based on the grey system theory, a grey relational assessment model on service quality of urban public transport is put forward. On the Basis of above, this method is applied to evaluate the service quality of public transport in one northern city.
Currently, price wars between road freight transport enterprises are intense. The road freight transport industry has been developing very slowly in China. Faced the fact that competition within road freight transport industry is getting fierce in China, this essay is based on the perspective of game theory, adopting the Bertrand oligopoly model to analyze the price behavior among road freight transport...
This paper is aimed at studying the marketing intelligence that affect customerpsilas experiential value in the restaurant chain industry. A structural equation model is proposed, incorporating customer characteristics, productspsila features, service quality, environmental ambience, traffic profile, and reputation as antecedents and components of consumer experience, to measure experiential value...
With the development of e-technology and Internet, information technology is introduced to commercial activities as a tool, which creates a new business operation e-commerce. Meanwhile, Chinese entrepreneurs have gradually realized that there is no doubt that competition among the enterprises is becoming the competition among their supply chains under the economic globalization in 21st century. The...
In this paper we study a dynamic vehicle routing problem in which there are multiple vehicles and multiple classes of demands. Demands of each class arrive in the environment randomly over time and require a random amount of on-site service that is characteristic of the class. To service a demand, one of the vehicles must travel to the demand location and remain there for the required on-site service...
The train working diagram is the base of train operation organization; it gives important influence to both the service quality to passenger and the operation costs, especially for high-speed passenger special line and intercity railway. The paper introduces the development and application of cyclic railway timetable. Then the model about the cyclic railway timetable has been summed up and constraints...
This paper based on the manipulation of full vehicle logistic network and integrated inventory, in order to optimize automobile logistics network and reduce costs, the integrated optimization model was presented, which provided an integrated view of transportation economies-of-scale, inventory and facility costs as well as service quality, and at the same time a complicated multi-customer network...
Since its origins in the 1980s, third-party logistics is maturing as an option to help increase supply chain effectiveness. The trend of using third-party logistics services becomes prominent especially in the industrializing countries like China where manufacturing constitutes a major part of the GDP. This development poses a great challenge to channel managers in selecting the third-party logistics...
This paper analyses the relation between the agents of a transportation system using quality tools. The users of the collective urban transportation system are served in their daily transportation needs by a transport firm that renders its service, through a concession or permission given by the municipality. A search was carried out, using the quality attributes and indices, with people who commute...
Based on literatures studying, this paper point out that the service quality of tourist coach (SQTC) is vital to tourist and enterprise, but the evaluation methods adapted on SQTC have been rarely. According to the character of decision making process of SQTC, the paper applied multiple attribute decision making (MADM) based deviation maximization on the problem. For improving the weight of attribute...
Currently, price wars between road freight transport enterprises are intense, the road freight transport industry has been developing very slowly in China. Faced the fact that competition within road freight transport industry is getting fierce in China, this essay is based on the perspective of game theory, adopting the Bertrand oligopoly model to analyze the price behavior among road freight transport...
Elevator group control is a multi-input and multi-output decision-making problem. It is very difficult to obtain high quality performance by using traditional control method due to the uncertainty of traffic flow and complexity of elevator control. A dynamic dispatching system for elevator group based on artificial intelligent technology is presented in this paper. This system includes traffic pattern...
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