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This study presents an investigation of the relationship between internalization of ISO 9000 practices and the development of intellectual capital within organizations. We posit that intellectual capital, which comprises of human capital, organizational capital, and social capital, leads to improved processes in an organization. Process improvement, in turn, results in superior operational performance...
The industrial production process is analyzed. Information, what accompanies the general production cycle is analyzed. Identified the structure of the information sub-system for quality indexes monitoring.
This paper analyzes and evaluates frameworks used in the IT and business domain. The purpose has been to discuss the characteristics, weaknesses and strengths of the frameworks to illuminate how companies can benefit from using them in synergy. Specific strengths within a specific framework such as maturity models and improvement programs have been identified. Many organizations today also use several...
Survey data from 441 firms in Taiwan were collected and used to test the theoretical model. Based on structural equation modeling, our empirical analysis demonstrates several key findings: (1) Good underlying pre-implementation planning is a solid foundation for ISO implementation. (2) Employee empowerment is essential, because it internalizes the need for maintenance activities. (3) Successful ISO...
Some people often think about ISO 9000 as a group of documents, or a set of interrelated ideas, principles and rules that only concerns with the conformity to the documents. The true aim of 9000 system to enhance customer satisfaction and enterprise performance is compromised, so its effectiveness is often being questioned. Therefore, this paper proposes a quality system evaluation methods based on...
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