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Social media makes co-creation process more open and collaborative between enterprises and customers. This paper studies the relationship between customer's social networks, that is, friendship-based and content-based networks, and customer-generated content in company social media platform. For customer's social networks we focus on the network centrality and customer-generated content is assessed...
Globalization and internationalization of markets force at companies to seek new opportunities for survival and adaptation, reasons why in this article is highlighted the role of ICT as essential tools for the emerging system of skills, particularly, in the market Business to Business (B2B). At the present stage of development of new values in sustainability, ICT are highlighted as an essential factor...
Major changes to regulations, funding and consumer demand in the Australian aged care industry are driving not for profits in this sector to reshape and rethink the services they offer and the ways in which they deliver their services to consumers. Many not for profit organisations facing these new challenges are also facing organisational cultural barriers in the development and implementation of...
Living Labs can be seen as a means to structure user involvement in innovation processes. However, in this rather young research domain, there is no consensus yet regarding supporting theories and frameworks. This has resulted in a wide variety of projects and approaches being called ‘Living Labs’, which leaves a clear conceptualization and definition a task in progress. Within this research paper...
Business models are a widely used concept to analyze existing and design new offerings. Applied in service environments, however, existing business model approaches are reaching their limits. Service specific aspects, like co-creation, are not taken into account. Based on the Business Model Ontology by Osterwalder, this paper discusses the impact of co-creation on business models and suggests requirements...
Service co-production and service co-creation have been in service context, and attract more interest recently. But the researches are lack of systematic organization, and even boundary between the two concept is not clear. This paper aims to distinguish service co-production and service co-creation. Moreover, deeper investigation on service co-production is provided. We established a model picture...
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