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In recognition of an existing Cartesian perspective in practice and research of product and service as two distinct entities in product-centric MNEs, an integral perspective of the product-service innovation processes is introduced in the form of the Götheborg IV (G4) model. Based on the assumption that the core activity of any enterprise is exchange, where the value of production is realized in its...
Innovation is widely recognized as one main contributor to a firm's competitiveness. To conduct innovation, an organization must utilize its tangible and intangibles resources. The current study is aimed at examining the effect of intangible resources, namely human, organizational and relational resources on innovation in the context of service firms (i.e., tutoring agencies) in Indonesia. In addition,...
The study assesses the influence of two-dimensional service fairness on service recovery satisfaction, service recovery satisfaction on trust and IS continuance intention, and trust on IS continuance intention. Quantitative research was employed for this study and the respondents are Software-as-a-Service subscribers for a customer relationship management (CRM) application. Structural Equation Modeling...
This paper compares the e-business capabilities in developed and developing countries; in particular the awareness and usage of e-business tools and the barriers / drivers of adoption. We surveyed 136 managers of organizations (in both developed and developing countries) and analyzed the responses via the SPSS Statistics software package. A number of statistically significant differences were found...
The emerging markets are experiencing high growths, have massive and still expanding market sizes, and huge labor forces, but they also face significant constraints such as resource constraints, immature infrastructures, and low purchasing power. The internal gap between huge unsatisfied demands for low-cost products from the bottom of the pyramid and the weak economic foundation in emerging markets...
In knowledge society organizations as well as individuals publish relevant data about themselves in the Web. However, still most Web content is only suitable for human consumption. It is not machine-understandable. In this paper, we have restricted ourselves on publishing machine-understandable competence-oriented data in the Web. Such data allows the development of new and more strengthen solutions...
In service marketing domain, internal marketing is critical for enhancing superior service quality. This study adopts internal marketing perspective to examine the effect of internal marketing mechanism on enhancing proactive customer service performance. Data from 233 valid data in Taiwan's tourism hotel frontline employee was adopted to examine research hypotheses. Results revealed that, authentic...
Highway intersections as planned points of traffic conflict are believed to impose extra mental workload on drivers. The aim of this study is to identify the most representative physiological parameters of drivers' mental workload when they are passing through highway intersections and the relationship It is concluded that traffic flow on the main road section imposes the heaviest mental load on the...
There have been a limited number of empirical studies that have focused on the impact of lean on NPD process performance. This research aimed to identify the performance indicators used by organizations to measure the impact of lean on NPD processes. From the NPD literature, there were three main performance perspectives that organizations can use to measure NPD process performance improvement: time,...
This article introduces an innovativeness estimation approach especially for conceptual product design. In particular, the definition of innovativeness of conceptual product design (ICPD) is carefully discussed, and a multi-perspective and multi-dimension construct is established to conceptualize ICPD definition. Moreover, an improved innovativeness estimation approach with higher tolerance for fuzziness...
Activities carried out in Research Organizations (ROs), as in other organizations, becomes more oriented to efficient use of limited resources by transforming them into high quality R&D products. Traditional methods for performance assessment cannot be applied to ROs successfully as they differ from business enterprises in their different nature, work content, specificity and multi-dimensionality...
The success rate of technology transfer from government laboratories is quite low. This paper combines findings from academic research to provide valuable managerial insights. We conclude that technology transfer factors identified so far actually relate to four management processes: project management, strategy management, innovation management, and relationship management.
This paper introduces a new organization form of university-industry links: the Relocated University Affiliated Research Institute (RUARI), which is established by parent university based in other region and supported by local government aiming to upgrade its local industries. Through RUARIs, the industries otherwise not local become “local”. However, this new localization effect is moderated by parent...
In this paper, we propose the design of a supply chain framework for a multi-stage network design in the domain of disaster relief supply chains, providing a methodological approach to guide decision-makers in designing resilient humanitarian responses. The proposed approach has been designed to be extendable and applicable to any country in Asia. In particular, we highlight a case study of Country...
The aim of this study is to examine the critical Supply Chain Knowledge Flow Barriers (SCKFBs) and depicts the causal relations among them in the case of an Indian organization. A total of 13 SCKFBs were identified from the previous literature review. The DEMATEL method combined with the fuzzy logic is employed to identify the cause and effect group SCKFBs. Seven critical SCKFBs are identified through...
The performance of a business rests on the capability to co-ordinate complex decision making and this requires information sharing across space and time between the business entities. Thus, it is important to have an information system which aligns well with the needs of the firm, and is able to handle disruption risks. This paper integrates the risk factors with other factors when selecting an information...
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