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The management of service quality is crucial for service providers to improve customers' satisfaction, loyalty and company's profit. But the measurement of service quality is much more complicated compare to the product quality measurement. Moreover, the study of B2B service quality is pretty rare. Therefore, this study is based on China certification & inspection industry (CI-sq) and explores...
Everyone likes to get the best price, but best price cannot be provided to everyone. This paper proposes an algorithm to provide the best price to the most prospective buyer. E-Negotiation will be based on buyer's activity pattern and surfing behavior. Unlike existing e-negotiation models proposed for B2C, B2B and C2C Ecommerce applications, where the intervention of buyer is present, this paper proposes...
This paper deals with evolution of inter-organizational workflow (IOWF) models. Here, we consider process models obeying to the “Case-transfer” cooperation pattern. Our aim is to identify evolution aspects of these process models and to provide mechanisms for evolution support at different levels for the IOWF process definition. First, we conceptualize the Case-transfer model using the SOA paradigm...
We propose a computation-oriented approach to ontology-based B2B integration. The domain ontology is used within the integration platform as a scheme for internal data representation. The main idea is to represent the ontology in a form that enhances the usage of static and dynamic type-checking features offered by the programming language compiler or runtime environment. For these purposes the ontology...
In today's business world, collaborative systems can be realized by implementing Business-to-Business (B2B) collaborations that entail a process-oriented integration among heterogeneous and autonomous organizations. In this paper, we define a model-driven framework to design such collaborative systems. The framework comprises three layers: an organizational layer, that focuses on business collaboration...
With the advent of the information age, e-commerce has become the hottest business trend. It offers convenience to the business organization as well as the customers. It provides affordability, anywhere, anytime service, opting to choose a wide variety of products online etc. to the customers. At the same time, business organizations acquire wider market opportunities and can reach new customers more...
Rapid value delivery requires a company to utilize empirical evaluation of new features and products in order to avoid unnecessary product risks. This helps to make data-driven decisions and to ensure that the development is focused on features that provide real value for customers. Short feedback loops are a prerequisite as they allow for fast learning and reduced reaction times. Continuous experimentation...
Service outsourcing is a business paradigm in which an organization has a part of its business process performed by a service provider. Process views are pivotal to support this way of working. A process view shields secret or irrelevant details from a private business process, thus allowing an organization to reveal only public, relevant parts of its private business process to partner organizations...
This paper presents some options of including Open Source Intelligence (OSINT) reports in Business to Business (B2B) platforms. Different approaches are investigated with a focus on the business needs for OSINT and an example is given in the form of the current implementation inside the “Cloud.ro” B2B platform.
The LARIAT system developed at IBM Research uses information extraction applied to news feeds and other time-sensitive documents, along with historical and enterprise data, to provide a stream for B2B sales leads to different sales teams. This paper overviews the system and discusses lessons learned. LARIAT is contrasted with the IBM infoSage system from almost two decades ago. The experience with...
Automating business collaboration promises efficiency and effectiveness increases with means of service-oriented cloud computing. For automating cross-organizationally connected business processes operation, existing choreography languages are typically technology driven and focus less on their socio-technical suitability and expressiveness that recognizes the interaction between people in organizations...
Lack of trust among the supply chain (SC) components has been identified as one of the issues that hinder collaboration between them. Thus, the focus of this study is to propose a trust model that helps to identify the trusted partner for B2B SC collaboration. In other words, this study aims to enable the trusted SC components collaborate in a trustful business environment. This can be achieved by...
Business-to-Business (B2B) relationships have long been defined as critical means to manage competition and costs for partnering organizations. Inter-Organizational Information Systems (IOIS) have largely been endorsed as B2B enablers, and their middleware components have become critical in integrating processes in heterogeneous systems from different partners. To remain in sync with continuous change...
The rapid development of the Web has enabled people to gather information quickly though may not be accurately. The Web has also becoming a marketplace used by many. With buy and sell opportunity comes scamming opportunity. Many people have bought and sold on the Web via commercial listing sites such as eBay or social networks such as kijiji. Consumers in general have good experience in Web transactions...
At present, the level of the unbalanced income structure reflected by China's economic development in various regions is very obvious, and the regional feature of the B2B electronic commerce pattern is very obvious, so adopting a focused regional strategy can find the most effective way to expand the scale and efficiency of online marketing, therefore, the construction of B2B e-commerce system of...
E-Commerce has been a buzz word since many years with the increased usage of computers and communication technologies. The usage of these technologies have simplified the business functions and procedures and hence, increased the efficiency of business functions. E-commerce includes the core functions of business processes like buying, selling, ordering, services and information through internet....
In this paper, we introduce the Guangdong Plastics Exchange's e-commerce application. The GDPE' e-commerce services include the B2B electronic transaction service, the Internet-based customer service, the logistics service, the goods charge financial service and the information service. The GDPE's innovation transaction model includes the trading method, the trading time, and the varieties of the...
The paper presents research results combined between public university and private enterprise. The contribution is an eCommerce solution available in a corporate portal that provides reverse auction services in the field of B2B. The portal www.almejor.com is ecommerce channel that facilitates effective and efficient business processes to its users. We describe technical aspects of analysis, design,...
In recent years, with the high-speed development of Internet and the rise of B2B e-commerce, it is necessary for coping with resource allocation, dynamic order, flexible pricing, market scheduling and other problems as fast as possible to establish efficient and flexible supply chain decision-making system. Firstly products of different life cycle were clustered in the paper. Then the C5.0 classification...
With the fast development of Internet and its data scale, B2B (Business to Business), whose speed and high availability advantage is based on Internet, is eroding more and more market share of traditional business. In recent years, the new data processing technologies, such as cloud computing, assure the enhancement of computer's computing capacity; it has become possible for researchers to process...
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