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This paper aims to study factors influencing trust and purchase intention on the Internet, develop model of trust and purchase intention by empirical data, and analyze path of antecedents influencing purchase intention. This study identifies the factors proposed in the existing social commerce constructs: recommendation and referrals, rating and reviews, forums and communities, together with three...
China and US both have developed online payment services, which have their own features due to the two countries' different culture, policies, and technical features etc. Therefore, it contributes to the great difference in the online payment users' perceptions of their domestic online payment in the two countries. According to previous studies of the technology acceptance model and the diffusion...
Customers extend robust trust to a business when they believe the business puts their interests first. Good experience of banking services and recommendations of other customers can increase trust. Loyalty and Word of mouth (WOM) is accepted as key factors successes of marketing. This paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement that...
A conference panel discussed security and reliability and which of these concerns outweighs the other. Although the panel didn't conclude that one is definitively more important than the other, it did open the discussion for further consideration.
The increasing development of health social networks (HSN) in recent years has led the fast growing of user-generated contents. People tend to interact and share health information in social networks. However, the trustworthiness of information is the major concern in shared health information in social networks. Viral rumor-spreading that can happen quite rapidly in social media can cause damages...
This study aims to analyze the influence of trust, concern and risks perception toward the intentions of customers to conduct e-commerce transaction. In order to see the influence of these factors, we construct an online questionnaire and distribute it to various sites and forums using quota sampling methods. We obtained 101 valid data and analyzed them by using Spearman's rho correlation analysis...
Are trust and satisfaction important in consumers' electronic commerce acceptance procedure? What are the antecedents of trust and satisfaction in this context? How do trust and satisfaction affect the Internet consumer's purchasing decision? To answer these questions, we develop a theoretical framework describing the trust-satisfaction based decision-making process a consumer uses when making a purchase...
Online market for peer to peer (P2P) lending is the marketplace where individuals can make unsecured online microloans to other individual borrowers. Such marketplace has experienced significant growth since its inception in 2005. However, the factors that drive people to lend online are still under limited study. This paper examines the possible influential factor of social capital and disposition...
Virtual Community and E-commerce are both new research area which is becoming popular in IS academia. In most of research papers, virtual community and e-commerce are talked separately in different stream. Since many e-commerce websites contain a virtual community, we combine these two together to consider whether discussions in virtual communities can influence people's online shopping behaviors...
Credential systems play an important role in the trust building process between members of online communities like eBay, Slashdot, Epinions, etc. We assumed credentials to be either reputation- or policy-based to be presented to mediate trust between a trustor and trustee. Numerous credential systems have already been proposed and/or adopted for different environments and contexts, incorporating diverse...
With the online shopping market growing year by year, how to manage customer relationship has become an important issue for the online business industry. It is worth studying whether the relationship marketing theories of the past based on the physical channels are applicable to the Internet environment. This study establishes model to verify the impact of the relational bonds on trust and customer...
This paper estimated a model of inexperienced consumers' window shopping behavior in China context. An empirical study was conducted in China to test the model. The results indicate that many Chinese inexperienced consumers only do window shopping, at least partly, because they perceived high transaction cost during e-shopping which induce them to stop more involving. Moreover, we found that trust...
The Internet is changing the purchasing habits and behaviours of the consumer. A preliminary step in the adoption of the Internet was its use as an information channel, thereby generating favourable attitudes towards the Internet. The following step was its use as a purchase channel by firms and consumers. From the consumer perspective, we should take into account a set of psychological factors that...
Web site usability works have been mainly descriptive and lack a marketing perspective. For this reason, we find necessary to focus the attention on this aspects and its effects on consumer trust and satisfaction. By mean of empirical analyses, such as structural equation models, partial least squares technique and t-tests methodologies it is confirmed the impact of usability on satisfaction and consumer...
Based on previous literature, this paper proposed a conceptual model about consumers' transaction in ecommerce. In this model, we suggest that there are external and internal factors influence consumers' transaction trust in e-commerce. External factors include vendor's trustworthiness and internet intermediary's technical reliability. Internal factors include consumer's perceived gain and perceived...
Reputation is a crucial factor in trust and thus in Web communities. Trust strategies may involve investigating user reputation or directly using transitive reputation to form the Web of Trust. We suggest an approach that takes advantage of both strategies without increasing the cost of investigation. Several systems nowadays form what we call ldquouser Web communitiesrdquo. In these communities,...
Two trends - the increasing complexity of computer systems and their deployment in mission- and life-critical applications - are driving the need to provide applications with security and reliability support. Compounding the situation, the Internet's ubiquity has made systems much more vulnerable to malicious attacks that can have far-reaching implications on our daily lives. Clearly, the traditional...
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