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Recently, the use of technology is growing fast and most of industries apply technology in their business including Airline Industry. The improvement of technology world has forced airline companies into hard competition among them. E-ticket help to ease the process of online transaction between company and customer. This study examines the e-satisfaction of using airlines e-ticketing system in Malaysia...
This paper tries to do the research of analyzing the relation of the customer trust, the customer satisfaction and purchase intention under the electronic commerce shopping environment. Drawing on the theory of customer trust, customer satisfaction and purchase intention, based on a survey of 102 respondents from the University in China, the United Kingdom, and the United States, the results showed...
With the dramatic competition in the Information Technology (IT) industry, if the IT business wants to obtain a more stable marketplace and maintain a constant source of profits. How to maintain long-term and relatively stable trading relations with customers need to be considered. Further more, they should also encourage customers to generate repurchase intention and conduct buying behaviors. This...
In order to further research the effect of logistics service quality, this study explores the moderating effect of perceived quality of logistics services (PQLS) on the relationships between satisfaction, trust and repurchase intention. In addition, we also test whether there are gender differences in the relationships. Drawing on the theory of organizational trust, and based on a survey of 209 online...
Artykuł koncentruje się na kwestii analizy satysfakcji klienta organizacji usługowej. Na przykładzie portu lotniczego przeprowadzono szczegółową analizę prezentującą wyniki badań dotyczących poziomu satysfakcji klienta i określono obszary, które wymagają poprawy.
Structural Equation Modeling (SEM) is a statistical method that states the relation between observation variables and latent variables or among the latent variables by linear equation system. Currently, SEM is being used widely in many fields. The article presents the applications of SEM in recent years so as to give help for people to study and use it further.
This study aims to derive meaningful implications on the antecedents and consequence of consumers' satisfaction towards Apps usage. Both utilitarian and hedonic views are incorporated into the Technology Acceptance Model (TAM). Further discussions and results will be provided for theoretical and practical implications.
The rapid development of information technology and the severe competition of the bank industry make the internet banking become a new service channel for Chinese banks to acquire new customers and to retain the existing customers. Because the larger part of the profit in internet banking is from the existing customers, Chinese banks have been making their great efforts in order to win the market...
This study integrates the focal determinants of service fairness into a post-acceptance model of information system continuance. This study added structural and social service fairness constructs based on Greenberg's (1993) focal determinants of organizational justice. The research model seeks to be useful in predicting satisfaction, which enhances continued usage of an IS. The results show that perceived...
Conceptual literature review and empirical generalization by using meta-analysis method are done to get a whole picture of service satisfaction antecedent studies. It is found that three main paradigms, including expectation disconfirmation, service quality and service value are used to explain the antecedents of customer satisfaction in service research history. A paradigm shift can be seen along...
Mobile technological products have now become part of people's lives. As such, the tablet computer is really a new-generation PC that is very popular among business people as well as students, due to its comfort and mobility, and because it functions well. The purpose of this explanatory and exploratory research survey was to test a hypothesized model regarding customers' perceptions of brand image,...
With the Chinese higher education becoming more popular, English teaching in Chinese higher institutions is facing a series of new problems and challenges. It has to be reformed in all aspects to accommodate the economic social development and international communication. Chinese university students' English learning satisfaction is the important measure of the quality of college English. This essay...
Little empirical studies have addressed trust, satisfaction and loyalty in e-business from a longitudinal perspective, as well as the examination of trusting beliefs evolution over time. This research presents a dynamic model for understanding the process by which consumers' trust evolves over time in B2C E-business. This model bridges trusting intention, satisfaction and e-loyalty and examines the...
It is a marketplace reality that mass customization has been discussed intensively by the researchers and practitioners from the product perspective. There were only a few research about service customization based on the customers. This article examines the relationship between customers' self-efficacy and satisfaction. The results, evoked from a survey in He Bei University, indicate that customers'...
This article analysis enterprise in different market of the same brand product satisfaction through cluster analysis; Enterprises that want to reduce the risks, in these markets and already occupied, when compared the success markets with customer satisfaction are to obtain comprehensive conclusion and form amount of concept. So, we had better to use the fuzzy clustering analysis method, in order...
Starting with discussing the relationship between perceived value dimensions and satisfactory of female online purchasing, this paper formulates the model based on the relationship between the perceived value dimensions and satisfaction of female online purchasing, which is validated through a questionnaire survey with the cosmetics as the research object, the results as followed : (1) the perceived...
In the IS literature, the extant customer continuance related studies mainly focused on continued use, repeated use in the context of a single product or a single channel. Little research has found from the multi-product and multi-channel perspective. In this paper, by a careful review of the research on multi-generation products upgrades, internal usage transfer, multi-channel migration, we classified...
This research applied the information processing theory to evaluate the risks that are associated with B2B systems of book supply chain. Hypotheses were proposed to examine the relationships between the risks of information processing needs and the performance of B2B systems. Understanding these relationships can help companies to prioritize their task of risk reduction in a performance-driven environment...
This study aims to examine contractors' service quality performance and to explore the relationship between service quality and client satisfaction when undertaking refurbishment projects for public institutions of higher education in Malaysia. Data were collected through a structured questionnaire. The questionnaire was generated based on the five service quality determinants in SERVQUAL, namely,...
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