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With the growth of people's living standard and economic income, the effect of prices is weakened while customers are shopping, but brand effect is increasingly obvious. This paper uses the customers' brand cognitive level as independent variable, and uses simulation scenario experiment method and use the eye tracker to record and analyze the eye movement data of the participants of different cognitive...
Businesses today need to be more effective and efficient in order to design the best products and provide outstanding services to their customers. The purpose of this research is to develop and improve quality efficiency while sustaining continuous improvement at a South African Energy provider's Mpumalanga plant, which is one of the nine regions in South Africa.
Value-based reliability planning (VBRP) has been a well-established theoretical concept in the utility industry for over 30 years. However, few utilities have implemented this planning framework because customer interruption cost estimates - a key input for VBRP - have not been readily available, especially for rural electric entities that do not have the resources to conduct an in-depth customer...
Over the next few years, plug-in hybrid electric vehicles (PHEV) and battery electric vehicles (BEV) will become readily-available to consumers. This paper describes the methods, procedures and results from an analysis of the likely near term (10 year) market penetration of electric vehicles (EV) for a large West Coast utility — one of the first markets where these vehicles are expected to be bought...
A robust methodology for estimating the value of service reliability improvements is presented. Although econometric models for estimating value of service (interruption costs) have been established and widely accepted, analysts often resort to applying relatively crude interruption cost estimation techniques in assessing the economic impacts of transmission and distribution investments. This paper...
A critical infrastructure (CI) consists of those physical and information technology facilities, networks, services and assets which, if disrupted or destroyed, have a serious impact on the health, safety, security or economic well-being of citizens or the effective functioning of governments. Nowadays, the operation controls of these infrastructures have been computerized and have gradually become...
The dynamics of business and software engineering in the flattened world poses both challenges and opportunities in terms of pedagogical exploration and innovative experiments. A generic pedagogical scenario is to serve the purpose by incorporating two empiricist approaches in management education to emphasize situated authentic experiences in context. A case contextualized game for software project...
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