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The service of website is becoming so important that people pay more attention to the quality of service than that of systems and information. And there are many instruments to assess the service quality of Websites (WebSQ) which include different items from 6 to 156. However, the managers usually only need key aspects when they give proposal to improve the WebSQ effectively and efficiently. Traditionally,...
The rapid growth of e-Commerce amongst private sectors and Internet usage amongst citizens has vastly stimulated e-Government initiatives from many countries. The Thailand e-Government initiative is based on the government's long-term strategic policy that aims to reform and overhaul the Thai bureaucracy. This study attempted to identify the e-Excise success factors by employing the IS success model...
As Internet sustains high-speed development, its service quality, reliability and efficiency are taken into account once again. Some solutions are proposed. Network measurement technology can reflects operation condition of IP network and discover network abnormity in time which provides reference for orientation and discovery of network fault. Firstly, interval algorithm of packet pair and packet...
Information Communication Technologies (ICTs) have changed how business is conducted and consumers' purchase behavior. Online market has showed its importance to both academia and business circles. This paper analyses published website evaluation related studies and found that the existing e-commerce literature simply does not have any commonly agreed-upon standards for evaluating overall website...
Users always expect to acquire high quality services from online banking. Previous studies have found that website system quality is a main factor determining online users' initial adoption and usage. For their continuance usage, service quality may be a main determinant. This research proposes that online banking service quality, reputation and security influence users' continuance usage through...
The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature...
With the increasing popularity of online shopping, e-commerce is becoming more and more important for enterprises to obtain superior performance. The purpose of this study is to identify some key determinants impacting customer purchase intention in e-commerce context. Building on the relevant literature, this article proposed e-commerce serive quality (ESQ) as a primary construct to predict purchase...
Online market has grown continually. Travel websites and hotels have pursued alliance opportunities to provide hotel services for customers on travel websites. Previous studies focused on a single physical or virtual channel. The study examines the multiple channels alliances between travel websites and hotels. The results are as following: First, the service quality of travel websites has a positive...
Service quality has been a construct of interest in strategic management and marketing research for many years. Nevertheless, the phenomenon of e-commerce service has only been recently introduced. The purpose of this paper is to develop an instrument for measuring service quality in an e-commerce context. In the current study, e-commerce service quality (ESQ) was conceptualized as a multi-dimensional...
With the rapid development of internet, shopping online has become one of the mainstream patterns for consumption. As E-consumers will not trust and go shopping from E-shops so easily, building up a good brand image for E-shop to gain the trust from E-consumers become very necessary. Based on 143 questionnaires from Chinese netizens who have the E-shopping experience, this paper implements a structural...
Practitioners and academics are eager on measuring service quality accurately in order to have better understanding of its indispensable antecedent and consequences, and eventually ascertain methods for improving and measuring service quality in search for competitive advantage. The aim of this study is to rank the dimensions of service quality that affect the customerspsila expectation in online...
NGN has been on the implementation phase, primarily focused on the replacement of PSTN. NGN carriers try to differentiate NGN from the current Internet for the service quality and reliability. Users of the current Internet, however, expect the early integration of NGN and the Internet, as Internet services have already been deployed into the society and daily life. In this paper, we address the interoperability,...
With the ever increasing popularity of electronic commerce, the evaluation of antecedents and of customer satisfaction have become very important for the cyber shopping store (CSS) and for researchers. The various models of customer satisfaction that researchers have provided so far are mostly based on the traditional business channels and thus may not be appropriate for CSSs. This research has employed...
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