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After the transition from service economy to knowledge economy started, scholars pay more attention to professional service firms(PSFs) which are knowledge intensive, low capital intensive and organized by professors. Some researchers focus on the important change of value creation patterns in the “Big Four” from 1999 to 2001, But these researches can't explain how the knowledge is created differently...
Proceeding from the concepts and capabilities of Knowledge Intensive Business Services (KIBS), this paper analyzes how KIBS service manufacturing enterprises in city circle innovation systems. And for example Wuhan city circle, the paper describes innovation and development of Knowledge Intensive Business Services of the central city - Wuhan. Also pointed out that: in the context of the space hierarchical...
The purpose of this article is to extend the interactive innovation model of the service sector so that it can be used to interpret innovation processes in the industrial service sector more exactly. As industrial service is very special, which serve for the industry, the innovation in industrial service needs special research tool. The research tool in innovation in service pointed out by Sundbo...
Technology business incubator is a kind of knowledge-intensive service organizations and its core function is to provide knowledge service mainly about entrepreneurial knowledge for incubatees. Firstly, this paper gives the definition and connotation of competitiveness of business incubators from the view of knowledge. Then, from the perspective of knowledge flows, knowledge stores and knowledge operational...
Innovations can improve the productivity and quality of services and lead to new services. The importance of education to such services innovation has been a focus of discussion all over the world. The Japan Advanced Institute of Science and Technology (JAIST) has established a new education course for services innovation called MOS (management of service). The curriculum of the MOS course is based...
From the perspective of innovation process in services, this paper presents the method of Analytic Hierarchy Process (AHP) and factor analysis for the evaluation of innovation capabilities in knowledge intensive business service firms. Within the proposed methodological approach, a model for the quantitative analysis of innovation capabilities is presented, which includes four dimensions, namely development...
The ticket agency industry is forced by the increasing worldwide competition due to the development of economic globalization and technology advancements. Competitive advantage undoubtedly can come from innovation in services. So innovation is now regarded as internal requirement for Chinese ticket agency industry to enhance the core competence. Since now many traditional ticket agencies transform...
In the era of knowledge-based economy, the contribution of innovation of service enterprises to economic development is growing, but the existing theories are focused on technological innovation of manufacturing enterprises mainly. Comparing to manufacturing enterprises, service enterprises pay more attention to the innovation to satisfy customer demand and accumulate knowledge. This paper establishes...
By introducing and analyzing the newest relative research, this paper is aim to figure out how technology and innovation affects the evolution mechanism of service economy and the network relationship among them. It reaches three primary conclusions. First, technology and innovation are not only the endogenous driven power of service economy but also impact the connection between service industry...
Service Science Management and Engineering is a new field that recognizes the importance of the services sector. It had created a worldwide movement in terms of curriculum both at the undergraduate and postgraduate levels. In Malaysia particularly, several universities have offered Masters programs in SSME. In UKM itself efforts are taken to develop a Masters program in SSME in which the program is...
Recently, situations surrounding business organizations have been changing rapidly and extensively. Due to the wide availability of broadband Internet in many countries, international division of labor, namely offshoring, has become quite common, and global competition is growing intense. As a result, business organizations must seek to produce added-values and higher efficiency to survive the competition...
Business Intelligence (BI) innovation may have stagnated given the combined forces of a down economy and the mergers and acquisitions that have reshaped the BI vendor space. To catalyze needed innovation, a new challenge is issued that focuses on advancing global services growth. That challenge is contextualized as one requiring piecemeal advancements within specific service industries before generalization...
This article analyzes the principles of value innovation strategy in depth, proposes a way for the construction of the value innovation strategy in service enterprises. And to Jinjiang Inn Co., Ltd. as an example, discusses the realization of the value innovation strategy in service enterprises. It comes to the conclusion that through the value innovation, service enterprises can provide totally new...
The health care industry in a society plays a significant role for the welfare of people and the advance of medical engineering/bio-technology alike. However, increasing investment in acquiring the sophisticated instruments and world-patented drug prescription quells people's hope to afford the health care service, unless insurance policy allows the access. Concurred with Christensen's framework of...
Service innovation has become a necessary choice both in manufacturing and service industry. With the reality of service and service industry becoming more and more important, and based on the theory of innovation and business model, this paper analyzes the imperatives of service innovation in manufacturing and service industry and develops an analysis framework of service innovation from the mesoscopic...
As an innovative manufacturing paradigm and industrial conformation, the appearance and development of service-embedded manufacturing paradigm changed the competitive landscape of each industry. The manufacturing companies are forced to make business model innovation in order to maintain sustaining competitive advantage. Referencing the classification of business model innovation strategy made by...
The knowledge-intensive business services has become a leading industry in the future economic development. Divide the types of knowledge service, analysis the process to achieve knowledge services, build the model to achieve knowledge services, bring forward operation mode and implement countermeasures of knowledge service based on its value creating process.
The trend of the world economy jointing to be a whole body enlarges our choosing range. The attraction of the commodity and the service themselves weakens. More and more people turn to care their potential feelings from the service process. But the standardization of the commodity and the service obliterates the individual taste. The experience service interaction is necessary to be in fashion. This...
Discussions on the effect of technology transfer to recipient countries by international investment are rather inconsistent. In this paper, we empirically investigate the spillover effect via international outsourcing on Chinese local firms and the intermediary function of their absorptive capacities in technology diffusion process. We find that international service outsourcing provides more significant...
New service development (NSD) has emerged as an important research topic in service innovation and service marketing. NSD for experience enables customers get positive, unique and memorable experience and internal satisfaction. The concept of interactive experience leads to the identification of service design. Focusing on the service interaction between the customers and service providers, this paper...
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