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The aim of this study is to examine the factor structure of the scale of Job Satisfaction Survey (JSS), and its divergent and convergent validity in Chinese population. Data were collected with JSS from 1073 urban employees in Liaoning. Four alternative models were tested with confirmatory factor analysis. The first two models are models validated in the US, while the third and fourth models are composed...
As service organizations have realized that service performance is fundamental to establish their competitive advantage, service climate has been a subject of much service research. This study aims to explore how service climate dimensions impact on service performance. The findings from a survey of 212 employees from Guanghzou hotel industry in China confirm that customer orientation and managerial...
Empowerment is an effective management tool and has made tremendous benefits for employees and organizations, which has been approved by many studies and practices. However in China, it is so common that managers don't want to empower. So the main aim of this research is to analyze that phenomenon from the perspective of empowerment risk perception. From the data of 209 managers and 618 subordinates...
Through 335 questionnaires collected from 22 corporations in our survey, the two key factors which can influence the employee's knowledge reception readiness in the process of knowledge transfer, namely the degree of knowledge customization and the reliability of the knowledge source, are studied empirically. Moreover, the mediate effect of the employees' involvement degree and specialization degree...
Performance evaluation is a necessary and beneficial process, which provides useful feedback to employees about job effectiveness and career guidance. The key employees with higher organizational performance characteristics are often entitled ldquotalentrdquo for their key networking status in creating the organizational intelligent capital values during the intellectual era. This paper intend to...
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