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Manufacturers face new circumstances, such as servicification of consumers and seriousness of environmental problems. An effective avenue may be pursuing qualitative satisfaction rather than quantitative sufficiency. This chapter aims at proposing a design process model for services or service-oriented products based on Service Engineering, to increase the level of customer satisfaction. Then, a method...
Services are becoming increasingly important in today’s manufacturing industry. As a result, it has become common for companies to provide a combination of services and products as an integrated offering. This chapter focuses on such business and development processes. It begins with a literature review which identifies uncertainty as a critical concept to be addressed properly in such business. Then,...
The concept of value visualization is concerned with the way that firms communicate and demonstrate the value of their Product-Service Systems (PSS), both internally and externally. In this chapter, a visualization strategy framework for PSS development is proposed. It is particularly tailored for industrial companies that are strategically shifting from selling products to becoming providers offering...
Within this chapter three main topics are wrapped. First, a relatively new method for the development of Product-Service Systems (PSS) called PSS Layer Method is introduced. Second, microenergy systems are introduced as a commendable example to teach the theory of Product-Service Systems. Third, sustainability as a driver for Product-Service Systems and microenergy systems will be emphasized. All...
Manufacturers are moving more and more towards the business approach of Product/Service Systems (PSS) in order to achieve greater revenue. PSS have many benefits such as achieving closer customer connection and generating increased profit from manufactured products. However, in order to achieve a PSS which is adapted for this business approach, the products and services used need to consider a life-cycle...
Many manufacturers are moving more and more towards the business approach of Product/Service-Systems (PSS) in order to achieve more revenues. The business approach of PSS puts new requirements on products in comparison to traditional selling. In order to achieve a PSS adapted for this business approach, the products and services used need to consider a life-cycle perspective. Having a life-cycle perspective...
In this chapter, a systematic method to generate design concepts of integrated product-service offerings, or Product/Service-Systems (PSS), is proposed. This method uses formal PSS modelling and reasoning facilities of a service CAD tool. Such a formal modelling method and reasoning facilities are crucial to overcome the limitations of existing tools and methods to support PSS design, in reflecting...
Consumer packaging has become increasingly important as a valueadding element, since packages shape the consumer's experience of the product during use, as well as accelerating the purchase decision. From a Product/Service-System (PSS) perspective, the strategic benefits of viewing packaging as a central value carrier are evident. To consumers, the product and its packaging are often perceived as...
Many manufacturers are shifting focus for different reasons from being providers of mainly physical products to providing increased services in their customer offerings. Traditionally, the focus of manufacturing companies has been more on product development than service development; this is one reason why it is important for Product/Service Systems (PSS) developers to meet others who understand this...
This chapter establishes PSS (Product/Service-Systems) approaches in the context of manufacturing firms and their existing product-oriented business. PSS can be seen as a strategy for manufacturing firms to gain competitive advantage in the market, but what market conditions and organisational factors (e.g., structure, processes, capabilities, measurement and reward systems, people and competencies...
The adaptation of Product/Service-Systems (PSS) calls for new development models. On one hand this gives the manufacturing firm possibilities to redesign, upgrade and replace the discrete device that provides the performance their customers are asking for. On the other hand, this new situation has to address aspects that are normally not addressed in early product development, i.e., services. In this...
In order to meet the increasingly complex needs of customers and to respond to decreasing product margins, typical product manufacturers have developed a growing interest in extending their service business. The extension of the service business requires a systematic development of innovative services. Unfortunately, in business practice it has been observed historically that manufacturing companies...
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