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Business today is the crossing point of information which are originated or deducted from different information resources. The process of assembling pieces of functionality into complex business processes very often necessarily involves human interaction which in turn heavily depends on environment and domain-specific Knowledge. This paper deals with the use of Personal Information Management...
The paper is devoted to the issue of activation of knowledge in automated Knowledge Management Systems (KMS). According to the authors, activation of knowledge means that a system, based on the knowledge stored in it, automatically suggests a solution appropriate for a task at hand and/or guards against the user invoking inappropriate solutions. The paper discusses activation of knowledge, first,...
Innovation management is now seen as an important competitive advantage for Multi-national Corporation (MNC) subsidiaries located in Ireland’s changing economy. This paper reports on the initial stages of a case study in the Operations division of American Power Conversion (APC) Ireland. The results of an innovation audit are presented that provide a reference point to begin the transformation to...
We propose a security ontology, to provide a solid base for an applicable and holistic IT-Security approach for SMEs, enabling low-cost threat analysis. Based on the taxonomy of computer security and dependability by Landwehr [ALRL04] and the threat classification according to Peltier [Pel01], a heavy-weight ontology can be used to organize and systematically structure knowledge on threats, safeguards,...
The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness — rather than efficiency — as the decisive factor of knowledge work...
The development and maintenance of software products are knowledge intensive tasks. Due to the high turnover of software industry, there is a great probability that the original designers are unlikely to be available when problems arise and modifications are needed. Therefore, having the reasons behind the decisions recorded can be invaluable as people leave and join the software team, because the...
Knowledge regarding user browsing behavior on corporate Intranet may shed light on general behavioral principles of users in Intranet spaces, and assist organizations in making more informed decisions involving management, design, and use policies of Intranet resources. The study examines extraction and analysis of knowledge worker browsing behavior from WEB log data. Extraction of navigational primitives...
Nowadays, the success of process design relies on an effective communication between collaborative design team members, among others. Product Lifecycle Management (PLM) tools represent a key platform to support knowledge sharing at multi-disciplinary design teams working under collaborative engineering concepts. However, an important issue is to capture valuable expertise at collaborative work using...
Earlier research has shown the interdependence of Knowledge Management Systems’ (KMS) implementations and corporate cultures. This study builds on and extends this research by exploring how knowledge-intensive corporate cultures can be established. Employing a case study approach, we analyze the (successful) implementation of Siemens Information and Communication Networks (ICN) group division’s ShareNet,...
Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry. The former technologically related organizations now have to orient themselves to the business strategy of the company, which they must support with their offered IT services. IT processes has to become more transparent and better manageable. It is fundamental to visualize service...
Distributed knowledge management (KM) is a key component of any enterprise’s knowledge management strategy. However, issues related to implementing a robust distributed KM system deter their adoption in enterprises. We studied the requirements of a distributed KM system from an enterprise’s perspective. Based on our study, we propose DKOMP; a P2P infrastructure for distributed KM. DKOMP integrates...
Human Errors, e.g. a pilot mismanaged the fuel system causing engine failure and fuel starvation, are known to contribute to over 66% of aviation accidents. However, in some cases, the real sources of the errors are the design of aircraft, e.g.the pilot was confused with the different fuel systems across different models in the same manufacture. The failed collaboration between human operators and...
The Web is the greatest information source in human history. Unfortunately, mining knowledge out of this source is a laborious and error-prone task. Many researchers believe that a solution to the problem can be founded on semantic annotations that need to be inserted in web-based documents and guide information extraction and knowledge mining. In this paper, we further elaborate a tool-supported...
In the article authors propose an extended ontological model for distance learning, concerning pedagogical and cognitive requirements of the teaching/learning process as well as environmental requirements represented by SCORM standard. The main characteristic of the dedicated ontological model is reusability, which manifests itself in the possibility of adapting the knowledge model to different contexts...
Peer-to-peer (P2P) systems enable users to build individual and cooperating autonomous communities. Recently the peer-to-peer paradigm has been proposed as a technological support for Distributed Knowledge Management (DKM). DKM solutions allow an easy sharing of knowledge created by Individual Knowledge Workers (IKWs) inside communities. In such dynamic environments peers can frequently join or leave...
In task-based business environments, organizations usually conduct knowledge-intensive tasks to achieve organizational goals; thus, knowledge management systems (KMSs) need to provide relevant information to fulfill the information needs of knowledge workers. Since knowledge workers usually accomplish a task in stages, their task-needs may be different at various stages of the task’s execution. Thus,...
Systematic and efficient use of expert’s knowledge in industrial product and process design is gaining in importance in many knowledge-intensive business processes along the product life cycle (PLC). In the majority of cases, this knowledge is hidden in product and process data and not made explicit by the experts. In this paper an approach is presented to support knowledge intensive business processes...
We present the ontology switching system MyShelf which is implemented using technological standards of the semantic web. MyShelf solves the problem of semantic heterogeneity by integrating different cognitive views on one data collection. Homogenization has been the most widely applied approach to create common semantic spaces in order to overcome the limitations to sharing knowledge posed by semantically...
Since more than a decade, various conceptions of intellectual capital reporting have been presented in both the academic and practitioner’s literature. As the evolving concepts of reporting can most certainly not be compared with each other, the real value of those reports cannot be unfolded by investors and stakeholders in general. When looking at the discrepancy between an enterprise’s market value...
Companies are adopting more technologies than ever to maximize the benefit of Knowledge Management (KM). However, recent global analyses of such investments highlight the fact that not all of them are necessarily successful. Too much emphasis on technology without incorporating organizational culture can easily result in failed implementation of KM technology. The key factors for the higher return...
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