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Many shared service centres (SSCs) are being established in organisations, primarily in order to save costs. However, establishing SSCs is a challenging task for organisations, including the Dutch government. This research aims to enhance SSC establishment with a decision enhancement studio for sourcing & sharing in the Dutch government. The studio consists of a set of services that are delivered...
Crowd sourcing is a collaboration model enabled by people-centric web technologies to solve individual, organizational, and societal problems using a dynamically formed crowd of people who respond to an open call for participation. We report on a literature survey of crowd sourcing research, focusing on top journals and conferences in the Information Systems (IS) field. To our knowledge, ours is the...
Faced by a confluence of onerous challenges including escalating healthcare costs, ageing populations and the advance of technology as well as the need to provide effective and efficient healthcare services, OECD countries today are turning to e-health as the silver bullet or panacea. However, despite the initial euphoria and notwithstanding the significant investments made, to date, many of these...
This paper continues to test the ASSANA methodology for the computer-assisted analysis of large-scale, unstructured, text-based data in international affairs research. Traditional methodologies for exploring the role of the Secretary of State in projecting "soft power" have focused on reading and analyzing texts to uncover important themes and patterns. However, the increasingly large volume...
Emergency Response encompasses the decisions and actions taken to deal with the immediate effects of an emergency. How to get onsite information about the disaster quickly has been the key issue affecting the effectiveness of the emergency response. As a new form of social media, microblogging is becoming an applicable source of information for emergency response management. This paper discussed how...
The availability of ubiquitous networks and bandwidth enables us to access services online using all kind of devices from anywhere at any time. The cloud infrastructures and interoperability minitrack covers a variety of topics related to cloud infrastructures and interoperability.
This paper reviews the nature and responsibilities of Government Chief Information Officer (GCIO) positions, defines competencies required to fulfill such responsibilities, and presents the results of a survey of 78 education programs from 21 countries to determine to what extent they build GCIO-relevant competencies and how much attention different programs pay to policy, design, implementation and...
Smart city initiatives have been launched on every continent. That notwithstanding the concept of "smart city" has remained ambiguous. We systematically interviewed officials of an acclaimed Smart City (Seattle) and explicitly asked the officials for their own definitions of "smart city, " which we then compared to the respective projects run by that City. While the definitions...
Social media is increasingly important for political and social activism in Mexico. In particular, Twitter has played a significant role in influencing government decision making and shaping the relationships between governments, citizens, politicians, and other stakeholders. Within the last few months, some commentators even argue that Mexican politics has a new influential actor: "I'm Number...
Transnational public sector knowledge networks (TPSKNs) are becoming crucial for addressing global problems in the environment, public health and other areas that require knowledge and information sharing among nations. This paper explores and compares a set of contextual distances that separate network participants and discusses their influence on network success. Based on previous research, we introduce...
This paper reports a literature review of eGovernment research in developing countries published between 2005 and 2010. From a review of 108 papers, the present study found that the papers could be mapped into five main research themes: design/implementation, adoption, impact, evaluation, and context. For each main theme, several sub-themes were identified. The research approaches used to investigate...
The insider threat continues to be one of the prime security concerns of government and industry organizations. The topic is perceived by senior organizational leadership as one of the most significant and difficult to mitigate security vulnerabilities. The threat from insider activity can be broadly defined as threats introduced to an organization by a trusted entity. This definition encompasses...
Open government is an approach that purposefully emphasizes and re-invigorates the basic principle of a "government of the people, for the people, and by the people". As e-Government becomes more ubiquitous, many questions arise about the development and maintenance of open and transparent government, citizen engagement in participatory government, notions of governance through transparency...
Designers and developers who want to participate in the open data movement should be more than technical experts, they should also be change agents. Realizing open data's promise of innovation and entrepreneurialism requires the support of diverse stakeholders. Government agencies must release accessible and useful data, developers must use the data to build tools, and citizens must adopt the technology...
This paper focuses on the case study of "Puzzled by Policy: Helping you be part of EU", a European e-participation project, which studies the needs of concerned citizens, stakeholders and decision makers, and provides a unique platform for users to learn and discuss about policy at the EU and national level, while finding out what particular policies mean to them on the national level so...
Argument maps are one possible type of tool for engaging citizens in government policymaking, but they currently lack features to assist with making decisions on specific policies. This paper investigates the question of how argument maps can be enhanced for this purpose. A case study was conducted of public comments submitted in response to a proposed rule regarding health insurance cooperatives...
This paper is concerned with the theoretical deduction and network based analysis of user roles in a public sector online participation project. In this exploratory study we investigate the heterogeneity of community participants, by deducing typical roles, the development over time and possible influences on the overall community building process. The more comprehensive understanding of the underlying...
A 311 system provides quick and easy access to non-emergency municipal services and information through a consolidated channel. This study explores the operation of 311 contact centers in New York and Philadelphia and identifies critical success factors and challenges of municipal service integration. Having the right technology at the right time is identified as a critical technological factor. While...
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