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Many shared service centres (SSCs) are being established in organisations, primarily in order to save costs. However, establishing SSCs is a challenging task for organisations, including the Dutch government. This research aims to enhance SSC establishment with a decision enhancement studio for sourcing & sharing in the Dutch government. The studio consists of a set of services that are delivered...
Crowd sourcing is a collaboration model enabled by people-centric web technologies to solve individual, organizational, and societal problems using a dynamically formed crowd of people who respond to an open call for participation. We report on a literature survey of crowd sourcing research, focusing on top journals and conferences in the Information Systems (IS) field. To our knowledge, ours is the...
Transnational public sector knowledge networks (TPSKNs) are becoming crucial for addressing global problems in the environment, public health and other areas that require knowledge and information sharing among nations. This paper explores and compares a set of contextual distances that separate network participants and discusses their influence on network success. Based on previous research, we introduce...
Open government is an approach that purposefully emphasizes and re-invigorates the basic principle of a "government of the people, for the people, and by the people". As e-Government becomes more ubiquitous, many questions arise about the development and maintenance of open and transparent government, citizen engagement in participatory government, notions of governance through transparency...
This paper is concerned with the theoretical deduction and network based analysis of user roles in a public sector online participation project. In this exploratory study we investigate the heterogeneity of community participants, by deducing typical roles, the development over time and possible influences on the overall community building process. The more comprehensive understanding of the underlying...
A 311 system provides quick and easy access to non-emergency municipal services and information through a consolidated channel. This study explores the operation of 311 contact centers in New York and Philadelphia and identifies critical success factors and challenges of municipal service integration. Having the right technology at the right time is identified as a critical technological factor. While...
For many small island developing states tourism is a significant area of business. The increasing reliance on information and communication technology in the tourism industry has become one of the major challenges facing developing countries. This paper reports on research which investigated the adoption and effective use of e-commerce in the tourism industry of the Maldives. After a grounded theory...
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