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Meeting research, and especially research on computer supported meetings of natural teams, is not available in abundance. What is reported of meetings often uses a rather limited theoretical research framework and rarely captures the richness, both in theory and practice, of meetings. Also, it is often implicitly assumed that meetings with computer support are very similar to meetings without computer...
The gathering of requirements for the development of executive support systems and computerized patient records has proven to be a time-consuming and challenging process. This paper presents an example of practice involving the end users and their support team, in a technology-assisted process of requirements determination. The participants utilized an electronic meeting system with a process designed...
As the importance of group work gains recognition, entrepreneurs and corporations are evaluating the feasibility of offering technology-assisted meeting and planning applications to the general business community. This paper presents one corporation's decisions, experiences and lessons learned in building a business offering around group support technology. The primary focus is on describing the process...
Examines facilitator, group member and system roles as a complete socio-technical system. Each of these three components of the socio-technical system is discussed in terms of the roles that they play within the context of a group meeting. This research draws from previous work on "group roles" to define how these roles interact to accomplish effective group performance. The development...
Analyses the choices made between alternative communication media in different work relationships by 25 university researchers using unscheduled and scheduled face-to-face contact, e-mail, telephone, fax and desktop videoconferencing. A social network survey provided information about what they communicated, how they communicated, and with whom they communicated. Communication was predominately through...
This longitudinal pilot study compared the developmental patterns of groups in three different electronically supported meeting modes: face-to-face, dispersed-synchronous and dispersed-asynchronous. Comparisons along several behavioral and socio-technical dimensions which influence the group development process indicate that face-to-face groups experience more effective leadership and coordination...
Meeting memory features are poorly integrated into current group support systems (GSS). This paper discusses how to introduce meeting memory functionality into a GSS. The author first introduces the benefits of a good meeting and organizational memory to an organization. Then, challenges such as storing semantically rich output, building up the meeting memory during the meeting with a minimum of additional...
During business process re-engineering, business activities are modelled and analyzed. Redefined models become the blueprints for improved business activities. The cost to produce models of the organization is high and model accuracy is important. How do models help support understanding of business processes? Should functional business personnel or systems analysts create business models for the...
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