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Over the years, organizations have heavily invested in the growth and development of their Information Technology (IT) Infrastructure and their clients have become more demanding concerning the services they consume. Thus, IT Service Management (ITSM) has become increasingly important, focusing on the quality of the services and on the relationship with customers. One of the most important elements...
In the last years, organizations have realized the growing importance of applying best practices frameworks, such as ITIL, to manage IT services. ITIL is based on processes and needs an Information System support to be efficient and effective. Currently, Information Systems that sustain ITIL are based on processes and focused on IT departments. We propose a method for requirements elicitation based...
Providing constant IT services quality has become fundamental for organisations to achieve success and customer satisfaction. Information Technology Service Management's (ITSM) main goal is to guarantee IT services quality. Information Technology Infrastructure Library (ITIL) has become the most adopted best practice framework to implement ITSM within organisations. However, organisations often fail...
Business process modeling and management approaches are increasingly used and disclosed between organizations as a means of optimizing and streamlining the business activities. Among the various existing modeling languages, we stress the Business Process Model and Notation (BPMN), currently in version 2.0. BPMN is a widespread OMG standard that is actually used either in academia and in organizations...
Requirements Engineering establishes the process for defining requirements as one in which elicitation, modeling and analysis are tasks which must be carried out. This process should involve different stakeholders and their different viewpoints. Among these stakeholders, there is the software designer, responsible for creating models based on the information gathered by business specialists. However,...
Information Security Management has been contemporarily confronted by standards covering business aspects related to Information Technology. Different standards map the problem of information security to a set of controls that represent safeguards for different security vulnerabilities. Several procedure-oriented maturity models have been proposed for managing the progress on information security,...
Cloud database services promise high performance, high availability, and elastic scalability. The system that provides cloud database services must, hence, be designed and managed in a way to achieve these high quality objectives. There are two technology trends that facilitate the design and management of cloud database service systems. First, the development of distributed replicated database software...
Collecting product metrics during development or maintenance of a software system is an increasingly common practice that provides insight and control over the evolution of a product's quality. An important challenge remains in interpreting the vast amount of data as it is being collected and in transforming it into actionable information. We present an approach for discovering significant events...
Web mashups are a new generation of applications based on the composition of ready-to-use, heterogeneous components. In different contexts, ranging from the consumer Web to Enterprise systems, the potential of this new technology is to make users evolve from passive receivers of applications to actors actively involved in the creation of their artifacts, thus accommodating the inherent variability...
The majority of the worldwide economy is service, and the conversion of processes and functions into services has dominated software and other engineering thinking for the past several years. The technical approaches necessary to use a service approach are only part of the challenge. Service management practices that began in traditional service disciplines are also potential performance enhancers...
Organizations live in a world where interdependence, self-organization and emergence are factors for agility, adaptability and flexibility plunged into networks. Software-based information systems go into a service oriented architecture direction and the same goes to Infrastructures where services are become structures available in networks. Inspired into empirical studies of networked systems such...
A Traceability business process is mandatory and unavoidable on manufacturing organizations. Customers, particularly original equipment manufacturers, require it on contracts, while governments enforce it, through rules and regulations. Organizations fail to create and sustain a business process satisfying traceability demands. IT departments are one of the main players on efforts to create a solution,...
Nowadays, organizations to survive competitively they need to be, innovative and efficient. The way the Internet has been expanding along with other technological changes is leading us to a future in which all the objects that surround us will be seamlessly integrated into information networks. The possibility to implement concepts related with the ubiquitous computing in the business process-level...
Programing paradigms define how to think and design while creating software. Object-Oriented and Functional paradigms are two of the most adopted for synthesizing it. Modern languages, attempting to provide higher abstractions, are increasingly supporting native multi-paradigm programming styles. The Object-functional approach still uses classes for information and high-level structure, but allows...
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