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This paper explores the space between municipal administrative systems and citizens' web use. It addresses the possibilities of drawing new boundaries between public administration and citizens' everyday lives through a shared planning and visualization artifact, embedded into Web 2.0. The case deals with planning, advising and control of parental leave. This process involves several citizens, the...
Capability approach is hard to operationalize and capabilities are sometimes difficult to reduce into the individual level. We describe our approach to solve these problems paired with an adequate ICT infrastructure and believe that the impact of concrete eGovernment services will become more visible and available. Citizens can inspect it, professionals can target their re-engineering on failure cases,...
Little knowledge exists on the impact and results associated with e‐government projects in many specific‐use domains. Therefore, it is necessary to evaluate the efficiency and effectiveness of e‐government systems. Because the development of e‐government is a continuous process of improvement, it requires continuous evaluation of the overall e‐government system as well as evaluation of its various...
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