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Service characteristic of invisibility, heterogeneity, concurrency, which increases the chance of failures, existing research thinks that good customer relationship can influence customer behavior after the service failure, ease service failure loss, but there are also study points out the customer relationship will strengthen negative reaction of service failure. Based on two-dimensional construct...
Service characteristic of intangible, concurrency and heterogeneity, which make it quite normal that service error appear in the process of companies management. Despite the virtual nature of e-commerce, online retailers also have service failures. Taking group-buying websites as an example, this paper explores the factors influencing the customer satisfaction from the perspective of service quality...
Based on the field data, remote sensing spectrum reflectance value of river suspended sediment in Huma abandoned gold mining areas, taking Landsat TM image as the main data, simulated and analyzed the spectral signature among 4 bands from the visible to the near-infrared of sandy water, and retrieved the suspended sediment concentration. The result indicates that the SSC has increased distinctly and...
SaaS (software as a service) is the product of software technology and business model innovation, the appearance of which aggravates the information asymmetry between the buyer and seller. When the buyer decide whether to adopt it, he will consider problems about the original IT assets investment protection, being lock onto by the SaaS service provider and SaaS service provider's ability in identifying...
This paper theorizes a stabile and compressive mutual mode between the membership of business incubation network, and successfully simulates the incubation process based on Game theory. In the model, we analyzed the business incubation network not only specifies the playing partners but, crucially, also determines how relevant strategic information diffuses or new cooperation opportunities are found...
The paper begins from the basic content of business incubation network (BIN) and expatiates the meanings of BIN evolution and its model. And the paper uses genetic algorithm to evaluate the evolutionary ability of the incubatee and BIN based on the model of stimulus - consciousness - reaction of BIN, and supposes the path to improve the evolutionary ability of incubatee species and BIN.
In this paper, we present a model of 'collective innovation' built upon the business incubation network formation formalism. In our model, incubator and incubatee localized on a circle benefit from knowledge flows from other agents with whom they are directly or indirectly connected They support costs for direct connections which are linearly increasing with geographic distance by incubator. The dynamic...
This paper is the research of S-rough recognition theory engrafted with information security theory. By using of assistant set in S-rough sets, this paper gives S-rough recognition structure of knowledge: rough recognition on the upper knowledge family R+, rough recognition on the lower knowledge family R-; gives S-rough recognition degree theorem and S-rough recognition dynamic characteristic theorem...
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