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A major transformation is underway with regards to how public communications in political election campaigns are conducted in modern democratic societies [22], [27]. The Internet has created a popular milieu for the discussion of political and social issues [20], [28]. A wide range of scholars have studied the role of computer-mediated communication (CMC) in political discussion [5], [12], [20]. More...
The semantic Web promotes customer-centric approaches in the creation of value and upgrades the role of agents in the configuration of service and solutions for the customer. In this paper we provide a framework for exploiting semantic Web opportunities in the selection, synthesis and performance of value adding activities for the end customer. The role of the mediator is extended beyond the automation...
The aim of this paper is to provide a better understanding on the role of interoperability in eGovernment applications. The focus of interest is on eGovernment applications involving more than one agency or heterogeneous technical infrastructures. The main research objective is to reveal contemporary, interoperability-related, obstacles and implementation decisions and trends in eGovernment applications...
A SOA provides a framework for the expression of business operations as modular and composable "services" over distributed environments. In this paper we adopt the end customerpsilas perspective on value composition and propose a conceptual framework for an extended SOA model that allows for customer-centric e-commerce. The extended SOA model inserts at the top of the typical SOA model two...
Semantic Web service (SWS) ontologies and tools are used in a generic fashion that is supposed to cover all different application domains. As such they have not supported until now the expression of domain specific semantics. However, the adoption of SWS in different domains, i.e. eGovernment, eBusiness, creates the need for instantiating and enhancing the generic SWS descriptions and tools with domain...
Semantic Web Service (SWS) editors did not support until now the expression of domain specific semantics. On the other hand, the adoption of SWSs in different domains, i.e. eGovernment, eBusiness, has created the need for enhancing SWS descriptions with domain specific semantics. Therefore, models and tools that allow this integration have to be developed. The WSMO-PA Service Editor is an effort made...
The introduction of information and communication technologies (ICTs) in the field of public participation led to the emergence of electronic participation (eparticipation). The area of eparticipation is currently a rapidly evolving one. Although, a few eparticipation-related frameworks have been developed they actually aimed to address specific purposes. As a result, there is no work aiming to model...
The concept of ecosystems serves as a powerful metaphor in organizational studies that helps to handle the complexity of the environment in contemporary organizations and steps forward the movement towards symbiotic and co-evolutionary organizational networks. This paper elaborates on the concept of ecosystems to propose a conceptual framework for research ecosystems. The proposed concept of research...
The needs of the Service Economy have not been yet investigated in depth in academic research. This paper analyzes customer participation in services and considers the value-adding opportunities it offers. It proposes a conceptual framework for customer participation in services that is based on customer needs, the service offering and its outcomes. As experiences may be a major type of outcomes of...
In this paper we present a top level public administration (PA) domain ontology. For this purpose we employ the generic public service object model of the governance enterprise architecture (GEA) providing PA domain specific semantics. We represent this service model using the Web ontology language (OWL). This domain ontology may serve as the knowledge base for eGovernment semantic Web applications...
In this paper we propose a way to facilitate the issue of discovering the eGovernment services that address a citizen's need. This approach is implemented in an application, which we call a semantic portal. The semantic portal is part of our SemanticGov project architecture. The portal's components and its architecture are presented and explained. The portal's conceptual modeling is based on the generic...
In this paper we present a generic public administration (PA) domain ontology. We define a formal model for a public administration service on the basis of the Web service modeling ontology (WSMO). For this purpose we employ the generic public service object model of the governance enterprise architecture (GEA) providing PA domain specific semantics. We describe the ontology using the Web service...
Contemporary public administrations all over the world are exploring new service provision models that adhere to citizens needs. Recently, the "life-event" concept was introduced as a guiding metaphor for presenting and providing integrated public services. A life-event includes all public services that are related to a specific situation that citizens face. Although the concept of life-events...
Information technology and the Internet favour the development of business networks, in which business partners cooperate to produce composite products and services that meet the customer needs. Customer participation in these networks, even though necessary, is usually neglected or submissive to the needs of the business enterprises. Based on the metaphor of 'business ecosystems', this paper argues...
The paper refers to the development of online "networks of best practices" as mechanisms for the sharing of practical knowledge and the support of collaboration among business enterprises. The traditional approach in the transfer of best practices considers best practices as any other piece of information that can be stored and processed in electronic repositories/databases. However, practical...
This article examines the support that information systems may provide to the strategy process in business organisations. Being the process through which organizations make decisions for their future, strategy is very important in organisations. Early enough, systems that supported decision making were developed. In the mid of 1980s a new stream of information systems aimed at addressing the specific...
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