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Mobile services become more pervasive and complex, customer experience is becoming a key competitive differentiator. Given that intense rivalry in the mobile telecommunication service industry, customer experience and customer satisfaction have become a vital concern for the mobile service providers. However, determinants of behavioural intention such as customer experience and customer satisfaction...
This paper develops a multi-objective integer programming model to support tactical planning decision-making during a short-notice evacuation using the situated context of the 2009 Black Saturday bushfires in Victoria. Various bushfire scenarios and sensitivity analysis considering short time windows, availability of resources and road disruptions were implemented to demonstrate the robustness and...
The emergence of web 2.0 has brought new applications which have played a significant role in extending e-commerce websites with social commerce (S-Commerce) functionality. S-Commerce is a new extension of B2C e-commerce where customers purchase products/services online with the existence of social cues in the websites (such as reviews, recommendations and sharing). There has been little research...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.