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One of the key challenges faced by consumers is to efficiently manage and monitor the quality of cloud services. To manage service performance, consumers have to validate rules embedded in cloud legal contracts, such as Service Level Agreements (SLA) and Privacy Policies, that are available as text documents. Currently this analysis requires significant time and manual labor and is thus inefficient...
Ensuring privacy of Big Data managed on the cloud is critical to ensure consumer confidence. Cloud providers publish privacy policy documents outlining the steps they take to ensure data and consumer privacy. These documents are available as large text documents that require manual effort and time to track and manage. We have developed a semantically rich ontology to describe the privacy policy documents...
With the increase in the number of cloud services and service providers, manual analysis of Service Level Agreements (SLA), comparison between different service offerings and conformance regulation has become a difficult task for customers. Cloud SLAs are policy documents describing the legal agreement between cloud providers and customers. SLA specifies the commitment of availability, performance...
Methods and tools for finding documents relevant to a user's needs in document corpora can be found in the information retrieval, library science, and hypertext communities. Typically, these systems provide retrieval capabilities for fairly static corpora, their algorithms are dependent on the language for which they are written, e.g. English, and they don't perform well when presented with misspelled...
To effectively manage cloud based services, organizations need to continuously monitor the performance metrics listed in the Cloud service contracts. However, these legal documents, like Service Level Agreements (SLA) or privacy policy documents, are currently managed as plain text files meant principally for human consumption. Additionally, providers often define their own performance metrics for...
To efficiently utilize their cloud based services, consumers have to continuously monitor and manage the Service Level Agreements (SLA) that define the service performance measures. Currently this is still a time and labor intensive process since the SLAs are primarily stored as text documents. We have significantly automated the process of extracting, managing and monitoring cloud SLAs using natural...
Cloud related legal documents, like terms of service or customer agreement are usually managed as plain text files. Hence extensive manual effort is required to monitor the cloud service performance by cross referencing the metrics and measures agreed upon in these documents. We have significantly automated the process of managing and monitoring cloud Service Level Agreements (SLA) using semantic...
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