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This paper presents a study on the relationships between leadership, quality of teamwork and goal achievement in production teams. Hypotheses regarding the relations between the constructs were postulated based on literature and results of previous research. A survey of employees working in teams within a production plant of a car manufacturer was conducted. In order to test the hypothesis, a structural...
The increasing importance of services in high-wage countries calls for a detailed examination of service productivity and complexity in current research projects. This paper describes the development of a measurement model with regard to service productivity and complexity of emergency medical services. While the measurement model of service productivity is partly literature-based, a novel construct...
In this article the assessment of work organization method (AWO) developed by Frieling et al. was used to describe and compare different settings under which teamwork occurs in a production plant of a major German automobile manufacturer. The aim was to And significant differences within several shop-floor areas at. The original AWO consists of 43 items operationalized in six categories: organizational...
Although the early phases of engineering service projects are essential for product success, methods and tools to proactively and comprehensively evaluate the productivity of complex service processes are rare. In this paper the effects of team composition in terms of age diversity and task-related conflict on the outcome of a R&D task are examined in a laboratory experiment. Age heterogeneous...
In this paper it will be explicated which are the most important influencing factors on the productivity of knowledge-intensive services. After a short introduction about knowledge-intensive services and research proceedings the authors will present the identified influencing factors on the productivity of knowledgeintensive services. These influencing factors will be assigned to the three dimensions...
Process models capture important corporate know-how for an effective knowledge management (KM). However, many process models do not match with corporate reality and therefore cannot serve the intended purpose. Human Error is a major source for these inconsistencies that might hinder process implementation and maintenance as well as continuous improvement efforts. The approach presented in this paper...
Process models provide a sound basis for quality management systems (QMS). Inconsistencies between process models and corporate reality are a common phenomenon in corporate practice. Erroneous routing is a major source for these inconsistencies that might hinder process implementation and maintenance as well as continuous improvement efforts. The approach presented in this paper accounts for a more...
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