The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
This paper describes a novel approach for identifying IT outsourcing contract renewal risk ahead of contract expiration by taking into account not only client satisfaction survey results (in the form of numeric scores), but also client interview transcripts (in the form of unstructured text). By using machine learning techniques, the interview transcripts are automatically processed to identify important...
The adoption of the cloud computing model continues to be dominated by startups seeking to build new applications that can take advantage of the cloud's pay-as-you-go pricing and resource elasticity. In contrast, large enterprises have been slow to adopt the cloud model, partly because migrating legacy applications to the cloud is technically non-trivial and economically prohibitive. Both challenges...
Ticketing is a fundamental management process of IT service delivery. Customers typically express their requests in the form of tickets related to problems or configuration changes of existing systems. Tickets contain a wealth of information which, when connected with other sources of information such as asset and configuration information, monitoring information, can yield new insights that would...
Proper name transliteration, the pronunciation based translation of a proper name, is important to many multilingual natural language processing task, such as Statistical Machine Translation (SMT) and Cross Lingual Information Retrieval (CLIR). This task is extremely challenging due to the pronunciation difference between the source and target language. A given proper name can lead to many different...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.