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Defining when a knowledge management (KM) project or initiative is successful is difficult. Jennex, Smolnik, and Croasdell propose that KM success is measured in four dimensions: impact on business processes, impact on KM strategy, leadership/management support, and knowledge content [20], [21]. This study proposes a set of measures that operationalizes these four dimensions. A survey explores the...
Knowledge management literature does not provide much guidance on how to measure the success or benefits of doing knowledge management. This paper discusses research that proposes a definition of knowledge management success and dimensions and measures that organizations can use to measure knowledge management success. A nuclear utility engineering organization and professional services firms in Europe...
A group of Navarrese business men and women have formed an alliance called NASF. The group is a Community of Practice (CoP) committed to fostering entrepreneurship within and beyond its local geographic borders. Contemporary CoPs are often extended to become Electronic Networks of Practice (ENP). NASF is an ENP whose online presence appears through individual contributions and community facilitators...
Defining when a knowledge management (KM) project or initiative is successful is difficult. Jennex, Smolnik, and Croasdel [14] [15]l proposed that KM success is measured in four dimensions: impact on business processes, impact on knowledge management strategy, leadership/management support, and knowledge content. This study proposes a set of measures that operationalizes these four dimensions and...
This mini-track explores research into strategies, methodologies, and stories that relate to measure this success. Papers explore the bodies of performance measurements that define the current state of research in measuring KM, organizational memory, and organizational learning success. Three papers will be presented in one session. Brief summaries of each is presented here.
This mini-track focuses on performance and success measurements for Knowledge Management and Organizational Memory. Key aspects examined in mini-track papers include measuring the success and effectiveness of systems that manage knowledge initiatives and organizational memories. Metrics and performance measures were a particularly strong area for submissions. Examining the impact of knowledge management...
Discussions at previous HICSS conferences have shown that there is no general agreement on definitions of knowledge management (KM) and knowledge management systems (KMS) success. A deep understanding of these concepts would help to design and implement efficient KM initiatives and systems. We present an exploratory research study to begin and facilitate a debate that will hopefully lead to a consensus...
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