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We present an ongoing research project, namely Integrated Real-time Mobility Assistant (IRMA). IRMA is a software system that targets the personal mobility in a near future scenario, oriented to green, shared and public transports. IRMA aims to be an extensible, easy-to-implement and sustainable modular platform based on the combined use of multiple information sources (crowd, open, social, and sensor...
One emerging and challenging issue in Smarter Cities is Mobility. In order to gather mobility data for relevant analyses, two solutions are widely discussed, namely the conventional standardized infrastructure sensors and the novel social sensing solution. However infrastructure sensors solution is too costly, that is unfeasible for every city. On the contrast, social sensing is a renewal approach,...
This paper discusses a framework for the design of business services, called Service System (SS). SSs are a layer built on the top of Internet of Things (IoT) and Internet of Services (IOS). SSs integrate two components, Internet of Business (IOB) and Internet of Data (IOD). IOB delivers complex business services that combine services from IOS and IOT. In turn, IOD links semantically the information...
The key issue in cloud computing in enterprises is the management of the Quality of Service (QoS), by an appropriate SLM (Service Level Management). Cloud Service Provider are offering SLMs to their users. We think that a third party SLM can be a better way to assure a robust and equal SLM. This paper presents the elements of third party SLM, namely Cloud Service Registration Agent, Negotiation Agent,...
In city governance, participation and engagement of stakeholders are a critical issue. Many researches use crowdsourcing to foster such participation and collaboration. To make sure that such support is complete, an evaluation grid shall be developed. To serve such need, we introduce a framework to assess the maturity of crowd-sourced municipality services. To show a structured example of crowd based...
With the growing pervasiveness of information technology (IT), the quality of the information services is crucial for companies. The effectiveness of the IT department is in fact a function of the "quality of service" (QoS), expressed as availability, response time, and similar variables. The ultimate quality of service, that is in fact the business operations result (business outcome) perceived...
We present an ongoing research on an Integrated Real-time Mobility Assistant (IRMA). IRMA is a software system that targets the personal mobility in a near future scenario, based on green, shared and public transports. IRMA handles end-to-end itineraries that may involve multiple transport systems, and encompasses both commuter mobility and visitor mobility. The objective of IRMA is to make practically...
Workforce management is critical in call center business. Human resources are the highest cost, and therefore efficiency is a key success factor. On the other side relevant peaks of incoming calls have to be served. We here consider a complex case, with a many-to-many relationship between agents and services, i.e. the same agent serves many customers and the same customer may be served by many agents...
The paper presents a framework for quality management of Cloud Services, that aims to meet requirements of both providers and enterprises. In providers, a capacity planning phase forecasts the load in order to identify resources, while a quality aware cloud balances in real time SLM and efficiency. In enterprises, a dynamic SLA negotiation system chooses the most convenient provider for commodity...
We present a technique in the domain of the business architecture of enterprises. It is called GEF (General Enterprise Framework) because it intends to be universal and to apply at whole enterprise. GEF is a grid where the activities of business processes are classified into five levels - Plan, Execute, Monitor, Control, Manage information. In an ideal situation, all levels are defined and computerized...
We present a Systematic Literature Review (SLR) on Cloud Computing that selected 39 papers from first tier journals and conferences in the period 2008-2012. The selective approach captures the relevant points of view on Cloud Computing, namely the overall paradigm in terms of delivery and deployment. Afterwards, we point out the technological issues about networking and data management in Cloud Computing...
We present a Systematic Literature Review (SLR) on Cloud Computing that selected 51 papers from first tier journals and conferences in the period 2008-2012. The selective approach captures the economical perspective on Cloud Computing highlighting especially the business issues, cost/pricing models, and legal issues raised by the adoption of this new technological approach. Finally, it also spots...
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