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Because of a steadily increasing market for IT services, providers need to set apart from their competitors in order to successfully assert with their service offerings in the market. As compliance with negotiated service levels is becoming more and more important for service providers, the improvement of the quality of operational IT service support processes is coming to the fore. In this paper...
Simulation is a key technique for the design and redesign of business processes and is used to evaluate new business process models with respect to key performance indicators. The increasing complexity of todaypsilas business processes hampers a quick identification of weak points of a business process design that were uncovered during simulation. In this paper we add a third dimension into the description...
Service Science, Management and Engineering (SSME) is a growing interdisciplinary research area for studying, designing, implementing and improving service systems. As one of the instantiations of service systems, Web services (WSs) offer a new paradigm for distributed computing and system collaboration. Recently, Web service composition (WSC) has increasingly gained attention from SSME community...
The Internet bears various unused potentials for actors in global exchange processes which are limited by information asymmetries and opportunism. In order to exploit these potentials it is necessary to mitigate underlying uncertainties. For this reason, we propose a Web services-based architecture of a so called reputation information management system (RIMS), whose goal is to reduce behavior and...
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