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Organizations and enterprises have to constantly re-engineer and customize business processes to stay competitive in their market. These modifications and customizations result in a large number of similar processes that lead to high costs of deployment and maintenance. This paper presents a multi-layer architecture for efficient management of process variations. The approach consists of organizing...
Service delivery organizations fulfill their business obligations by defining and implementing business processes. Such processes also need to adhere to several regulations such as security, confidentiality and data integrity. These regulations are typically defined as policies, each of which contains a list of clauses. Organizations typically conduct periodic audits of executed process instances...
IT service delivery processes need to adhere to several regulations such as security, confidentiality and data integrity. These regulations are typically defined as policies, each of which contains a list of clauses. These are usually verified by periodic audits, which are usually ad-hoc, time-consuming and difficulty verify objectively. In this paper, we present a formal framework - compliance measurement...
With increasing globalization and outsourcing, IT service providers need a way to assess the resilience of their operations (and of their vendors) to understand the impact that various failures can have on their output, and to guide their decisions on where to best invest for remediation. In this paper, we present the resiliency maturity index (RMI), a framework for characterizing and evaluating the...
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