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Viele Jahre lang wurden IT-Dienstleistungen durch Delivery-Einheiten im jeweiligen Land oder sogar direkt von einer Vor-Ort-Mannschaft beim Kunden geliefert. In den letzten Jahren nutzten zwar immer mehr Firmen Offshore-Standorte, um ihren Kunden Leistungen zu geringeren Preisen liefern zu können. Dennoch bestand die Hauptaufgabe der lokalen Delivery- Einheiten, in der Betreuung dieser Offshore-Leistungen...
As ‘informatization’ has increasingly spread to encompass more and more of our everyday business activities, the role of the Chief Information Officer (CIO) has also undergone radical changes. Whereas in the past the ‘Head of IT’ was often regarded by their colleagues and superiors as barely more than a strange technology geek, in recent years the CIO has become a key figure in many organizations...
A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. Contents Cloud Computing Service Creation and Quality Management Resource and Competency Management Strategic Management Knowledge Management...
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