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The telecommunications industry is becoming both more co-operative and more competitive and this has dramatic consequences on the character of operational support. Operational activities make up the majority of telecommunications companies, and investment in these activities is huge. Dynamic markets and emerging new roles and supply chains stress the design of such operational systems and processes,...
A recurring theme for modern business is adaptability. The ability to exploit resources, skills and market position in new ways to increase returns on investment is paramount. Large companies in particular need to understand their internal and external supply chains to identify and evaluate new opportunities. BT has a history of developing and supplying all the services required by its end customers;...