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The development of services computing systems requires an environment that supports service-oriented application development approach. The organized environment is referred to as platform in this paper. The lack of such generic platform is a challenge in the field. A reference model becomes a prerequisite for developing such platform in order to optimize the computing resources. This paper proposes...
The development of service computing technology has triggered the need for organizations to build a service computing system. This system is able to deliver IT services that can meet the challenges and needs of business services. An understanding of the service computing systems engineering life cycle is necessary to model and build the systems. This paper conducts the study of the service computing...
A public complaint system is a practical tool for addressing customer issues in organization services, including government or public sector organization. As a government organization, Cimahi has an existing public complaint system that uses simple mobile technology through Short Message System (SMS). Unfortunately, such system has various limitations, such as its inability to manage customer details...
Researches on service systems have been conducted for more than a decade, resulting in concepts and knowledge of the service system. These lead to the intention of the organizations to create a service system that is able to provide service value. As the service sector grows, the organizations are required to be able to develop such a service system that gives benefits to the organizations and has...
The use of services computing technology provides support to the development of modern services industries. Services computing utilizes and implements computing technology to develop IT services systems that are capable of supporting and developing services innovation. This condition motivates the organization to be able to present the services computing systems in the form of IT services systems...
Stolen credential incident is rising nowadays, most of the cyber attacks have been targeting user credential which could be easily abused. The usage of behavioral biometric is predicted to be increasing in order to encounter such act by authenticating user using multi-factor authentication of both password and behavioral biometrics to stop illegitimate user attempt. Keystroke dynamics is a behavioral...
Nowadays, Information Technology (IT) has been widely used by government organization in many aspects, especially in providing public services. Various researches proved that the use of IT in government sector can improve the public value. The purpose of this study is to develop IT public value model for measuring IT performance in government organization. The model will be tested using confirmatory...
The classic approach of determining IT value previously provides an indirect relation between IT components and its served value by employing the concept of organizational capability. A more direct relation is attempted in this study by introducing an alternative conceptual model of IT value, which is driven by information and services. The model is proposed based on conceptual approach by determining...
Strategic business IT (Information Technology) alignment is one of the main objectives that is achieved from the implementation of Enterprise Architecture (EA) in an organization. EA helps organizations to define architecture of business, information systems and technology that capable for aligning business strategy with IT organizations, through the development of business models, business strategy,...
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