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There are some issues with the adoption of information technology of infrastructure library (ITIL). The common issue comes from customers that always need excellent services. On the other hand, there are employees acting as an internal element of enterprise who need to be motivated while delivering the services. It has been known that the pressure at work and employees' personal problem can cause...
One of Online Social Network (OSN) roles is a source of information, especially during an emergency. Twitter is an OSN service that enables users to send and read message but is limited to only 140 characters. Therefore, the tweet is written very short, not always using grammatically correct and using a lot of word variations. The use of word variations increase the likelihood of vocabulary mismatch...
The trend in using information and communication technology as an engine of the current city management system has hypnotized various cities in the world, including Indonesia. Many terms appeared such as cyber city, smart city, intelligent city, or whatever it's called with the various developments of concepts that offer a wide range of sophistication and ease in managing any city needs. But behind...
Hospital, as one of the most complex public sectors that currently exist, has problems with structuring and organizing its IT capabilities. The applications in hospital information system usually work independently, making clinical data spread heterogeneously in the system. Failure in IT implementation has increased due to the lack of integration and alignment with the organization goal. Enterprise...
As an important part for business operational, IT must provide services which can support business process in an organization. The ideal condition for this is when IT can give the appropriate services for business and maintain it continually. But in real life, many organizations failed to do this because they even don't know what services they have. A service catalogue is great solution for this problem...
Usability is one of the significant factors of the software quality that is included into several models of software quality. Usability issues cause problems in the quality of software products that become risk in software usability. At this time, research on software usability risk is still small and not many approach taken to identify potential risks of software usability. If this continues to happen,...
A novel approach is proposed to recognize non-rigid 3D objects from 2D images using principal component analysis and geometric hashing. For all of the models that we want to be able to recognize, we calculate the statistic of point features using principal component analysis and then, calculate the invariants of them. In recognition stage, we calculate the needed invariants from an unknown image and...
Abstract-Role of information technology (IT) within the organization become part of the strategy for the organization in achieving competitive advantage. This is because information technology can create added value for the organization. However, appropriate management of information technology has also become a challenge for the organization in creating effective use of IT and beneficial to the organization...
Digital workplace creates challenges to improve the way people do their business. By using it, the organization is able to collect, process, and provide data faster, share knowledge, enforce their employee to communicate and collaborate with any devices. Digital workplace can be enabled by implementing many recent technologies such as big data, cloud computing, search-based application, and internet...
Gamified-Service is defined as a service desk which uses ITIL and gamification model to boost the motivation of service desk employees. Along the implementation of service desk, organizations find the challenge which is related to the human resource who deliver the service. Pressure at workplace and personal issues become trigger to decrease their productivity. According to this fact, standard service...
Organizations find new challenge which is related to employees' engagement along service support implementation. Gamified-service is defined as service support which integrated Information Technology Infrastructure Library (ITIL) and gamification model. This integration enables fun, challenge, and reward to boost employees' motivation. Pressure in the workplace and employees' personal issues become...
Organizations find new challenge which is related to employees' engagement along service desk implementation. Gamified-service is defined as service desk which integrated Information Technology Infrastructure Library (ITIL) and gamification model. This integration enables fun, challenge, and reward to boost employees' motivation. Pressure in the workplace and employees' personal issues become the...
Gamified-Service is defined as a service support which used ITIL and gamification model to boost the motivation of service support employees. Along the implementation of service support, organizations find the challenge which is related to human resource who deliver the service. Pressure at workplace and personal issues become trigger to decrease their productivity. According to this fact, standard...
The use of IT in an organization should be managed like other assets of the organization. IT governance is not only the duty and authority of the IT department in the organization, but involves all stakeholders who have the authority to make decisions and policies. Implementation of IT governance in an organization can be referred to an IT governance standard. In this research, the standard used is...
Debugging is an important work in software development. Along with the increasing complexity of the software debugging process also becomes as simple as the original. This paper will discuss the generic pattern of debugging system. Vary approaches and algorithms that have been proposed to build a good debugger system and easily used by system developers. The bug can be the caused by internal or external...
The success of software development projects is still relatively small when compared to others in the field of project success. The quality and speed of software project is highly dependent on the human resource. Therefore in this paper will discuss the improvement of the collaboration model on construction phase of software development in order to obtain the quality of the product (software) better...
Complexity of business process in higher education, make it very reasonable for university to adopt cloud computing for a better quality services and education. Many researches showed that cloud computing does a great job in educational environment. Despite many advantages existing, cloud computing has not separated from security incidents. So that, an organized management, security awareness, and...
Multi-agent system approach is now widely used as a solution to real-world problems, including problems in the organization model. The complexity of the organizational environment demands a model of knowledge management (KM) improvement that can create innovation and responsiveness process, this matter caused by rapid changes, so the knowledge will grow and improve continuously. Multi-agent system...
Data science is a process for extracting knowledge from data using fundamental principles of analytical techniques such as statistics in order to achieve business goals. Detecting outliers is one case of data science which try to find extreme values or odd from a set of data based on the techniques and the principles of statistical calculations where data previously not utilized being to be utilized...
Hospital known as a public institution that provides health services and proper health facilities for the society. Because of the over-demand health services which not coupled with a proper health service system, the hospital feels overwhelmed to resolve it. Mainly, hospital already used Hospital Information System (HIS) as one of the biomedical engineering application for helping to manage the information...
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