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Decisions made by people at work often have outcomes for their employer (sales, costs, profits) and for themselves personally (career progression, bonus), which are not perfectly aligned across the choice options. When such misalignment exists, decision-makers at all levels in organizations must evaluate choices in terms of conflicting outcomes across stakeholders. Existing theories of agency and...
This qualitative research examined the links between business models, business strategy and innovation and investigated the extent to which knowledge and innovation management (KIM) contributes to the processes of value creation, value networks and value capture across six organizations characterized by successful innovation performance and strong KIM practices. The development of KIM as a dynamic...
This study investigated the major issues and challenges associated with ICT enabled telehealth service delivery from the point of view of workers engaged in telehealth delivery in Australia. Through intensive interviews with telehealth workers across three case study organizations, the study examines the types of technology employed to deliver ICT enabled health care, as well as implications of technology...
This study investigated the extent to which knowledge management (KM) and innovation management (IM) practices differ across the manufacturing and services sectors. An extensive review of the literature was conducted, followed by the application of a theoretical model and quantitative analysis of a comprehensive survey of 1141 Australian managers. Results yielded both similarities and differences...
This research examined the extent to which knowledge and innovation management practices contribute to innovation performance. A model of Systematic Innovation Capability consisting of various building blocks of innovation and linked to innovation performance and business success framed the study. A quantitative survey of 1,579 Australian managers was conducted to determine the extent to which various...
This qualitative research examined the links between knowledge management (KM) and innovation in 16 Australian manufacturing and service organizations that exhibited successful innovation and robust KM practices. A review of the literature indicated the contributions of KM to systematic innovation capability. Using a multiple cross-case analysis methodology and applying a framework of sustained innovation...
This study establishes links between knowledge management (KM) and innovation performance (IP) in Australian service sector organizations. Critical success factors in KM practice that lead to IP followed an analysis of six case studies of service-based organizations and a survey of service organizations. A model of KM practices was developed and validated. Statistical analysis tested individual and...
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