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The dissemination of open data within the public administration is extremely important so that citizens can monitor and evaluate the level of implementation of public policies and promote economic development. At the city level, in the context of intelligent territory management, smart cities and citizen relationship, these data should also be published openly so that it can be freely used, modified...
Benchmarking enables comparison between players of the same market or industry in order to increase performance and quality. One sensitive area is healthcare and by that reason was developed a dashboard to easily compare by European country the main healthcare metrics and provide forecasting of some of them. This work is a first step towards the possibility of end users build forecast scenarios using...
An hospital emergency department is complex to manage due to the variety of diseases and injuries that should be able to answer to and also by the difficulty in predicting the number of patients that will receive. The implementation of Manchester triage system at hospital emergency departments helped the prioritization of patient attendance based on clinical needs leading to optimization of hospital...
In the last few years, due to the emergence of social networks, the interaction between customers and companies has experienced major changes. This change, like others, has advantages but also disadvantages. One of the major disadvantages which arose from this modification is the fact that, currently, organizations have lost control over what customers say about them, since they can easily publish...
In recent years, information technologies have progressed at an accelerated pace. The need to combine the availability of the information with portability has been fostering the evolution of technological devices, while producing some paradigm shifts. Mobile computing, in particular, is an area increasingly put to use and recognized as necessary in terms of adding value to an information society,...
Considered a set of tools and collaborative technologies, Web 2.0 is defined as a new platform for easy access and use, allowing the sharing of information among people and organizations, and where the user has a new role, more collaborative, interactive and important, in the knowledge's sharing. In the literature seems to be some doubt about the term Web 2.0, if represents a new version of the Web,...
With increasing competitiveness between companies, decision makers need to have a cross-sectional view of the business, enabling a preventive management able to anticipate problems and exploit market opportunities. The specifics of the financial sector and its influence throughout the global economy make these challenges even more relevant. However, the business performance management systems implementation...
This paper analyses and evaluates the knowledge creation and sharing experiences of teams in the Agile software development domain. Over a series of three empirical phases a method is developed to evaluate the advantages and limitations of Agile practices in knowledge creation and sharing for Agile teams. In the first phase, initial issues and characteristics concerning agile methodologies were collected...
Brazil is a developing country that is in the midst of major social, economic, technological, cultural and educational change. In the fields of technology and education, dissemination and exchange of information and knowledge has been a major concern of public and private institutions, especially in what regards agribusiness. This study sought to analyze performance and content aspects of Brazilian...
Nowadays research institutions develop a significant amount of their activities financed by research grants and scholarships that sustain a constant human capital flow of temporary research labor. In this work and through the usage of Social Network Analysis we will study the impact of such policies in a research institution. This evaluation will be made through the use of social network analysis...
This article describes a Business Intelligence (BI) development project applied to Homogeneous Diagnostic Groups (GDH) which are very specific and important for health management. All the phases of construction/evolution of this research and implementation project are explained and also some final results are presented. With this tool it is possible to analyze and monitor at each moment the state...
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