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We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) Human assistants can use the personal information in the user models to provide the users with efficient support tailored to their personal needs; 2) Assistants can be more comfortable in their supporting role; 3) Consultation resources...
In this paper we show our approach to make two steps towards integration of modeling and simulation and intelligent tutoring for game-based learning environments. The first step is to construct a framework for developing game-based (and also non-game-based) learning systems, which is based on fundamentals of Intelligent Tutoring System construction and on a full-fledged simulation system (JAMES II),...
In this paper we describe an approach to model activities for educational role playing games based on a cognitive task analysis. After developing an architecture for educational role playing games, including patterns of communication, we analyzed several games to find out, why it is so difficult to seamlessly integrate gaming and learning. Our analysis of activities in commercial RPGs showed us that...
In the context of an EU project we discuss design decisions regarding virtual experiments contrasting discovery learning and experiential learning approaches.
The paper proposes a component-based approach for the development of educational business simulation games. We identify common features of educational business simulations and construction and management games, and merge these in a reusable and extensible software architecture.
This article describes the use of a service-oriented architecture to bridge the gap between different environments in the context of game-based learning. This is verified by a combination of face-to-face scenarios with online tools and virtual worlds. Results of a prototypical evaluation are stated to verify the validity of the approach. Furthermore, the applications and possible extensions of the...
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